TMC, RCCSP Launch Contact Center Training, Certification and Career Development Portal

Dec. 6, 2010 - PRLog -- RCCSP, the call center industry’s accreditation, examination and certification organization, and Technology Marketing Corporation (TMC), the world’s leading business to business and integrated marketing media company, announced the launch of an information portal for contact center management training and career development.  

The Call Center Training Channel (http://www.tmcnet.com/channels/call-center-training/) is sponsored by the RCCSP Professional Education Alliance (http://www.the-resource-center.com/about.htm), a horizontal industry alliance of call center training organizations and consultants, and hosted at TMCnet.com.  The portal provides links, current information and articles on career-building topics such as training courses, career paths, professional certification, continuing education, career development resources, and emerging contact center management disciplines and specialties.  

“RCCSP is pleased to join forces with TMC, the leader of communications and technology media,” commented Nina Kawalek, CEO of RCCSP.  “The Channel provides access points to a tremendous amount of training and career development information into one place.”

Visitors to TMCnet.com’s Call Center Training Channel have access to a calendar (http://www.the-resource-center.com/index/seminars.htm) of nation-wide training and certification courses from all RCCSP Professional Education Alliance member companies.  “It’s like Travelocity for call center management training,” said Kawalek.  “Whether you’re a supervisor, manager, director, workforce planner, service engineer, QA manager, whatever, you’re going to find career-building tools and training choices.  It’s that comprehensive, really a gold mine for HR and training managers.”

“TMCnet welcomes RCCSP’s Call Center Training Channel into our program,” stated Dave Rodriguez, President of TMC. “They are a well-respected training and certification company that shares our vision in the advancement of new technologies.”  Rodriguez develops high-level strategy and identifies new areas of opportunity for TMC, and develops partnerships that allow partners like RCCSP to leverage the tremendous community-building infrastructure TMC has developed over the past decades.

About RCCSP

The RCCSP Professional Education Alliance, comprised of subject matter experts, call center training organizations, private sector professionals and industry advisors, produced over a five-year period the comprehensive certification qualification schema for the contact center industry, and supporting training programs.  With training courses contributed from over thirty leading vendor-neutral providers, the Alliance initiative presents the industry’s most comprehensive programs for state-of-the-art call center certification credentials.

About TMC

Technology Marketing Corporation (TMC), based in Norwalk, CT, reaches in excess of 3.5 million readers worldwide each month. TMC creates highly targeted, content-driven communities, serving as the world’s primary educational and news resource in the communications and technology fields – including VoIP, IP communications, telecom, contact centers, and CRM.

Contact:
Jean Luis Caamaño
Manager, Events and Media Relationships
RCCSP™ Professional Education Alliance
Phone: 708-246-0320
jeanluis@the-resource-center.com

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RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to contact center and IT professionals.