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Ameritex Guard Services Brings Security and Customer Service Together
Ameritex chose to build its reputation on continually providing a high level of service and to build a foundation of quality for the long-term relationship instead of the short-term gain.
By: J. Sam Sadler
Carl Fiegel, Vice-President of Ameritex says, “Ameritex chose to build its reputation on continually providing a high level of service and to build a foundation of quality for the long-term relationship instead of the short-term gain.”
Ameritex Guard Services took a different approach than the rest back then and continue to be different today. They continue to provide a level of customer service unheard of in the industry. Many guard services simply put a guard on site and then wait for a complaint. In contrast, Ameritex holds regular meetings with their client to ensure all needs are being met and to identify upcoming security needs or possible gaps in the existing plan. They also go over client concerns and are able to then act on the valuable feedback they receive from the client. At this time performance reviews are done as well for a full and complete breakdown of service conditions.
As unbelievable as it may sound, a good number of guard services are even unaware of whether or not their employees ever showed up to the client’s site to conduct services until something happens. Once again, they are unaware of any issues until either something bad happens without guards on the job, or Then the client calls wondering why they are paying for guards that may or may not even show up. Ameritex runs a quality assurance program with random, unannounced site visits and inspections by Field Supervisors to ensure all contractual obligations are met.
If a problem does arise, or service is needed, It is widely a standard of procedure in the industry to have a 24-hour hotline in place for clients to call. Most companies simply have the call routed to an answering service so they can say they have a 24-hour hotline response. Ameritex on the other hand, realizes the whole point behind a 24-hour service hotline is to offer 24-hour service. They have a live, in-house dispatcher taking client calls 24 hours a day, 7 days a week.
Fiegel Says, “Through the ever changing security environment Ameritex continues to be successful by living up to the goal of providing “The Right Officer Every Time.” This goal is to not only select the right security personnel, but to recognize when service can be improved through a change of personnel and making the necessary changes immediately.”
Fiegel finished our interview by saying, “Ameritex is successful because the entire management and support team continually strive to ensure the needs of our customers and employees are met. They are the driving force. This is the same belief used to begin the company and has proven to be successful for more than a quarter of a century.”
Learn more at: http://www.ameritexguardservices.com/
100 North Central Expy # 350, Richardson, TX 75080-5344
(972) 231-6395 find updates at http://ellevenconsultinggroup.blogspot.com/
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