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Oliver Wight helps Quality Furniture Company towards Class A
Quality Furniture Company (QFC) has implemented an Integrated Business Planning (IBP) programme with business improvement specialists, Oliver Wight, and has now improved cash flow, sales and service.
The improvement journey has spawned many positive results, not least financial, with excellent cash flow position and higher operating profits. Sales and added value per employee are up, whilst improved stock turns mean there is £400,000 less cash tied up in the business. But perhaps more importantly, some customers are now asking QFC to make products that they have previously purchased from its Chinese competitors.
QFC established a name for itself in the 1990s as a manufacturer of mid-priced sofas. Following the arrival of sofas from China and the subsequent dramatic change to the UK market, however, it was recognised that future company success was requisite to change. Business improvement specialists, Oliver Wight, were engaged to implement an IBP (advanced S&OP) programme, which has inspired a dramatic transformation of the business.
Operations Director, David Bramwell firmly believes that Oliver Wight’s IBP has saved his business from falling victim to low-cost competition. “IBP is a template for how to run a manufacturing business excellently. Don’t try to adapt it; just do it.”
Before the programme began data was almost non-existent at QFC - stock was physically counted every month. By contrast, management business reviews now incorporate a wealth of data. Forecasts are more accurate and this has greatly improved visibility for QFC, its customers and suppliers. “We’
QFC operates from a 13,000 sq metre facility in Grantham, Lincolnshire. It employs 200 people, turns over £21 million and is producing one sofa every 31 seconds – or 4,500 per week. Its products are sold via major high street retailers such as Argos, Tesco, Next and Sainsbury’s.
The company expects to achieve Class A in the New Year.
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Oliver Wight has a 40 year track record of delivering business improvement to some of the world’s best-known organisations. With a team of professionals offering a wealth of experience, Oliver Wight is the largest consultancy of its type, with offices throughout Europe, South Africa, North and South America, and the Asia Pacific region. We believe that sustainable business improvement can’t be delivered by external consultants but only by our clients’ own people, so unlike other consultancy firms, we transfer our knowledge to them, helping deliver performance levels and financial results that last.
At the leading edge of management thinking and practice, our Integrated Business Planning (IBP) model lies at the heart of our clients’ journey to outstanding business performance. IBP can most simply be described as advanced S&OP. However, unlike S&OP, IBP brings a truly strategic perspective, integrating diverse processes into one seamless management process.