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Follow on Google News | 2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 ResultsAarkstore.com announce a new report "2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results" through its vast collection of market research report.
By: Aarkstore Enterprise In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored for each respective vendor by client type and ranked on a 0–10 scale per KPI. Key findings Key finding: most important customer satisfaction KPIs Customization, client adaptability, reliability and interfaces/integrations are the most important attributes influencing legacy migration ITO clients' satisfaction with their providers. Key finding: legacy migration outsourcing vendor dissatisfaction is rare among the top ITO providers Strong dissatisfaction is uncommon in this niche technology support sector, occurring in only 2.9% of the top ITOs. US clients are among the most satisfied with comprehensive vendors that offer migration services. Strong dissatisfaction with offshore outsourcing vendors was expressed by less than 6.0% of all surveyed clients with 2009 projects. Companies Mentioned legacy, migration, information, technology, outsourcing, ITO, applications, business, process, BPO, service, orientated, architecture, SOA, database, programming, integration, modernization, reverse, engineering, ADM, porting, upgrade, data, turnkey, platform Synopsis UST Global, IBM Global, Cognizant, Hewlett Packard, Larsen & Toubro, Unisys, Capgemini, Fujitsu, Orange Business Services, Clerity Solutions, HCL Technologies, Accenture, Wipro Infocrossing, Tata Consultancy Services, MajescoMastek, Tiburon Technologies, Logica, Atos Origin, Hitachi, Ebosys Table of Contents : INTRODUCTION 5 Legacy migration outsourcing 5 SUMMARY 8 Survey overview 8 Key findings 8 Legacy migration ITO – top honors overall 2009 8 Legacy migration ITO – top vendor by function 2009 8 BLACK BOOK METHODOLOGY 10 How the data sets are collected 10 Understanding the statistical confidence of Black Book data 10 Who participates in the Black Book ranking process 11 Legacy migration ITO vendor rankings and results, 2009 11 PREDICTED LEGACY MIGRATION ITO GROWTH THROUGH 2010–12 12 TOP 20 LEGACY MIGRATION ITO VENDORS 13 STOP LIGHT SCORING KEY 14 Operational excellence of legacy migration ITO vendors 14 OVERALL KPI LEADERS 19 Top score per individual criteria 19 Outsourcing vendors with most top individual criteria scores 20 INDIVIDUAL KEY PERFORMANCE 21 APPENDIX 40 Orbys consulting 40 Disclaimer 40 For more information please visit : http://www.aarkstore.com/ # # # Aarkstore Enterprise specialize in providing online market business information on market research reports, books, magazines, conference booking at competitive prices, and strive to provide excellent and innovative service to our customers. End
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