Acqueon Boosts List And Campaign Manager (LCM) Functionalities

Powerful list and campaign management solution that is tightly integrated to Cisco Unified Contact Center Enterprise Dialer substantially enhances campaign management capabilities.
By: Ashok John
 
Nov. 12, 2010 - PRLog -- Acqueon Technologies Inc., a product specialist in the Customer Interaction Management (CIM) domain today released an enhanced version of the List and Campaign Manager (LCM) – LCM 1.7. LCM is a powerful list and campaign management solution that is tightly integrated to Cisco Unified Contact Center Enterprise Dialer. LCM works with Unified CCE to organize and manage outbound dialing campaigns and resources, enhancing productivity through increased call volumes and a more efficient use of agent resources.

The feature highlights of LCM 1.7 are:

   Intelligent pre-call scripting based on business outcome
o   Option to set a business outcome after executing a pre-call script
o   Based on the business outcome relevant call strategy would be triggered
   Web service option to define a business outcome across campaigns
o   Web service support is provided to define a business outcome for a particular contact
o   Based on the business outcome set actions could be taken like closing that contact from being contacted by other campaigns or rescheduling them to a later time
   Single List, Multiple Campaigns
o   Enables enterprise to build a common master outbound contact list using their CRM and host systems
o   Option to define section criteria from the master list to populate data to a specific campaign
o   Filtered contact upload

Today customers demand interactions that are intelligent and meaningful to them.  Acqueon thrives on innovation to harness the potential of emerging technologies to provide business value and exceptional customer satisfaction. Acqueon develops products for the mid-market, catalyzing the early adoption of SIP, Presence Management, and Web services, to enrich customer interactions. Acqueon Technologies Inc. is also the recipient of Red Herring’s ‘Top 100 Company in North America’ award.

Headquartered in Princeton, New Jersey, USA, Acqueon’s products and solutions are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education to mention a few. Over the years, it has built strategic partnerships with some of the biggest names in the technology industry including Cisco, Avaya, and Microsoft. LCM 1.7 the latest addition to Acqueon’s stable of products is targeted at any business that needs to increase the effectiveness of their outbound reach or consolidate outbound applications onto one multi-purpose platform.  

About Acqueon Technologies
Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.

Acqueon products and solutions also offer a compelling Total Cost of Ownership (TCO), which is further enhanced by rapid deployment.

Acqueon products and solutions handle millions of transactions every day at multiple sites and are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education among others, in over 17 countries.

Company Contact:

APAC/MEA
Siddhartha Chatterjee
Director – World Wide Channels
P: +91 44 6108 4849
E: sid@acqueon.com   

North America / Europe
Julie Burroughs
Vice President  --Sales and Business Development
P: +1 817 605 3297
E: julie.burroughs@acqueon.com
Disclaimer
This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Acqueon Technologies and its subsidiaries and affiliates. Although Acqueon Technologies believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Acqueon Technologies nor any of its affiliates is making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Acqueon Technologies nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.

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Acqueon Technologies is a pure play software product specialist in the Customer Interaction Management (CIM) domain. Headquartered in Princeton, New Jersey, Acqueon has a global customer base across diverse verticals and an enviable list of partners.
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Phone:+1 609 945 3139
Zip:08540
Tags:Contact Center, Technology, List And Campaign Manager, Lcm, Acqueon, Outbound
Industry:Business, Computers, Technology
Location:Princeton - New Jersey - United States
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