Call Center Week Summit in Orlando

Oct. 26, 2010 - PRLog -- Call Center Week presents The Summit to look at changes facing contact centers and address them head on. The event will specifically look at overall call center management including social media strategies for contact centers, leveraging multi-channel touch points, technological advances in software and CRM solutions, enhancing the customer experience and staffing/sourcing (both internally and outsourced).

This event is designed to provide the insight, skills and strategy needed to embrace the “mega trends” and transform the call center. Eventually, call centers won’t be transaction centers; they will be relationship centers. Let’s get ready for the call center of the future!

Meet and learn from more than 350 contact center professionals and get solutions to your current challenges: Using social media, hiring and developing the best employees, leveraging tools and technologies, improving VOC, streamlining your call center operations and more!

Please register online to the Call Center Week Summit here http://itevent.net/call-center-week-presents-the-summit

We recently surveyed our audience from past Call Center events and due to the overwhelming response, the January 2011 event will cover the most pressing issues that you face in your call centers, including:

   * End-to-end customer service & owning the customer’s experience
   * Making internal organizational changes seamless to the customer
   * Expanding customer reach with social media & the effect on your contact center
   * Hiring & assessment strategies for a specialized call center staff
   * Live chat programs & implications on operations
   * Financial analysis & budgeting for call centers

In an economic storm, every call center professional should have the latest tools and strategies to maximize their call centers. The 6th Annual Call Center Week Summit is the conference you need to attend in 2010 to ensure your call center becomes a revenue generator. You will leave with important tools to improve agent performance, leverage tools and technology, manage customer feedback, and tie each effort back to business results.

Every call center professional should have the latest tools and strategies to maximize their call centers. The 6th Annual Call Center Week Summit kicks off 2010 with the tools to ensure your call center becomes a revenue generator!
Who should attend?

Operations executives will learn how to improve overall customer service delivery as well as migrate their service center into a sales center.

Customer Service executives will see examples of how call centers are demonstrating ROI and service delivery.

Business Analysts will learn how to transform data into information. Workforce Management directors will see examples of how call centers are making the most out of their resources, and expanding and contracting.

Employee Development and Training directors will understand how agent performance metrics can form the basis of improved agent behaviors.

Sales/ Marketing will learn how they can benefit from a well managed customer experience.


Get more information and register online at: http://itevent.net/call-center-week-presents-the-summit

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