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Follow on Google News | SQM’s 12th Annual Most Prestigious North American Call Center Industry Awards for 2010Based on the call centers SQM benchmarked between October 1, 2009 and September 30, 2010, we recognize the following Service Quality Award of Excellence Winners for 2010.
By: SQM Group Call Center of the Year Award Winner SCOTIABANK Criteria used for Call Center of the Year are based on having the highest combined customer and employee overall very satisfied (top box response) rating. Certified World Class Csat Call Centers • Blue Cross & Blue Shield of Kansas • Canadian Tire Financial Services (RA) • Citi Client Services - Dealer Support (Ontario) • Citi Retail Services - Credit Operation (Arizona) • Davis + Henderson (Ontario & Quebec) • Insurance Corporation of BC (Claims Division) • Jackson National Life Insurance Co. (Michigan) • Marriott Systems Support Center (Maryland) • Rogers Business Support Group (Central) • Scotiabank (Alberta, Dominican Republic & Nova Scotia) • Sun Life Financial Group Retirement Services (Ontario) • VSP Vision Care (California & Ohio) Criteria used for Call Center World Class Call Certification is 75% or higher of the calls are at the world class level for 6 months or more in 2010. # # # Since 1996, SQM Group has been a call center industry leader for benchmarking, improving and certifying sites, managers and CSRs for their first call resolution (FCR), employee satisfaction (Esat) and customer satisfaction (Csat) performance. End
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