News By Tag
News By Place
New Mobile Hotel Concierge System Provides Ultimate Guest Hospitality Services
Innovative Mobile Guest Engagement Concierge Application Drives Premium Guest Services for Renaissance Mayflower Hotel and Capitol Hill Towers
By: Gold Mobile
"The new Compcierge mobile messaging solution is fast, easy-to-use, cost effective and quite efficient – we love it”, says Mr. Robert Nagys, Guest Services Manager, Renaissance Mayflower Hotel, Washington, DC. “It is so easy now to send a reservation or restaurant's address to a guest now.”
Compcierge Mobile™ enables the concierge, front desk, and management staff to service more guests in less time while ensuring staff coordination for significant events and peak busy periods. The system also benefits high end condo and luxury apartment management.
"Having the SMS texting features is so awesome”, states Ms. Selena Stokes, Concierge Manager, Capitol Hill Towers - Washington, DC. “Now we can notify our residents about their incoming packages quickly, easily and efficiently. It's so simple to use and cost efficient, plus it beats the old process hands down."
Compcierge Mobile is a turnkey hosted solution (SAAS) consisting of four mobile hospitality modules that “mobilize”
- Concierge – informs and engages guests while they are mobile
- Guest Feedback and Surveys – convenient “in-the-moment”
- Operations – improves staff management and shift coordination
- Marketing – enables strategically targeted, real-time promotions to increase occupancy, dining, spa, and other revenue producing services
"This is a prime example of how an innovative ISV rapidly incorporated our world-class Enterprise CRM Platform™ to enhance customer convenience and drive new revenue”, stated Bob Gold, CEO of Gold Mobile. “Compcierge is personalizing the Hospitality Industry by delivering a more intimate level of guest services."
# # #
Gold Mobile, is the leading mobile Enterprise CRM Solution provider, offering an innovative multi-media communications platform and a suite of industry-specific mobile applications and development tools. Its sophisticated session-base mobile engagement tools enable real-time two-way consumer interaction, resulting in highly personalized and location-sensitive customer communications. For more information, visit: www.gold-mobile.com
Compcierge is a privately held company located in Silver Spring, MD specializing in customer service software for the hospitality and tourism industries. Our unique, always-updated concierge database keeps organizations city-intelligent while fast, easy and effective software features empower staff to know and serve their customers better. Compcierge customers include hotels, luxury apartment buildings, information centers, convention visitor bureaus, business improvement districts and others. Visit www.compcierge.com