Altitude Software Gathers Top Customer Service Experts to Draw Industry Roadmap in MENA

Oct. 4, 2010 - PRLog -- Altitude Software, a leading independent contact centre solutions vendor, today announced that it is hosting the Altitude MENA Forum 2010, its regional user group conference, on October 10th, 2010, at The Address Downtown Dubai Hotel. The event is set to inspire Altitude users from the Middle East and North Africa region by illustrating how strategic customer service programmes can provide better business results.


Celebrating 10 Years of Operations in MENA

Altitude Software boasts around 900 customers in 60 countries with a regional base in Dubai Internet City, covering the entire Middle East and North Africa region. The European company has been serving the MENA region since 2000, where it has built a solid reputation as a contact center provider of specialized products and proven methodologies designed to drive a sound return on investment.

“On the wake of the success of Altitude operations in MENA over the past 10 years, we responded to a key demand from our customers in providing a comprehensive customer service offering with a strong focus on process, people and technology,” stated Riadh Boukhris, Altitude Software MENA President. In this respect, the Altitude MENA Forum 2010 will also celebrate the Blue Mena Program with the theme ‘’10 Years, 10 Countries - The Journey Has Just Begun."

Boukhris stressed the importance of the Blue Mena Program which represents an evolution of the Altitude offering in the region: ‘’the Blue Mena program enables us to align our solutions with existing market needs in MENA and to deliver on customer services’ business needs. Such a program is unique in the industry and so far reserved for our customers. ”


From Strategy to Execution: Forum to feature inspiring keynotes and customer service best practices

Highlights of the Altitude MENA Forum 2010 will include:

      Keynotes on the future of customer services and the GCC economy

      Major Altitude product announcements and roadmap strategies

      A solution showcase where sponsors demonstrate integrated solutions for the industry

      Sessions covering best practices for succeeding with Contact Centres and Customer Services

      Cocktail gathering in a unique venue to celebrate the Blue Mena Program


The user conference will feature value packed presentations from keynote speakers Gastao Taveira, Altitude Software Corporate CEO, as well as Thomas Pittschieler, Managing Consultant at Detecon International GmbH and Katiya Tayar, Arabcom Group Chairman.

Other workshop conference sessions will showcase the expertise of industry experts such as Andrew Garner, Norman Broadbent Group Chief Executive Officer and Fouad El-Qassem, Loyalty Services Director at Rewards Management Middle East FZ-LLC. Blue Mena experts as well as Altitude customers will share best practices and experiences on a wide breadth of contact centre and customer service topics that will inspire the industry and enhance innovation and business results.

"The Altitude MENA Forum 2010 celebrates 10 years of contact centre innovation and growth in the MENA Region playing an important role in deploying next generation contact centres." says Miguel Lopes, Vice-President, Global Marketing & Product Development at Altitude Software.  "The depth and breadth of the scheduled educational sessions and customer presentations will energize users and provide a wealth of new information and ideas. Besides, as contact centers continue to impact enterprises worldwide, we are excited to bring our customers, partners and peers together in Dubai to discuss the future of Customer Services and multi-channel customer handling. I greatly encourage all Altitude Software users and certified partners to attend this unique and timely event."

The Altitude MENA Forum 2010 is sponsored by leading companies involved in contact center and CRM technology, as well as ICT consulting and HR Specialists such as Blue Mena, Detecon Consulting, Norman Broadbent, Spescom Datavoice and Teleopti.

Altitude Software users and partners can register on-line or obtain more information about the conference at info.mena@altitude.com or by calling +971 4 391 8880

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Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won more than 40 industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.