Caravan Guard Insurance sweep the board at UK Broker Awards 2010

Sept. 17, 2010 - PRLog -- Insurance specialists Caravan Guard beat off competition from the UK's top brokers to take home the silverware for 'Customer Service Provider of the Year', which they also won in 2008, and 'Personal Lines Intermediary of the year', which names the best insurance broker to the general public.

Caravan Guard Director Chris Nettleton said that accepting the awards on behalf of the entire company was a hugely proud moment,

"As a company we are committed to offering customers the best possible service, so to be recognised by the insurance industry as not only the UK's best insurance broker for customer service, but also the UK's best broker to the general public is an amazing achievement and one which everybody at Caravan Guard and Leisuredays can be hugely proud of."

So why did the judges choose Caravan Guard over all other UK brokers? Well, amongst other things, the judges were impressed with Caravan Guard's ability to grow during the Uk's recent tough economic conditions.

This was achieved by further improving the service they offer customers - with a commitment to extensive staff training which produces expert insurance advisers, an easy to use 'quote and buy' website, extended opening hours, sophisticated call routing which means customers aren't left waiting on the line, a dedication to 'First Call Resolution', and a commitment to ensure customers receive the best experience possible.

Chris Nettleton explains why 'First Call Resolution' (FCR) is so important,

"FCR [First Call Resolution] is a simple idea, but one which requires a huge commitment - put simply, when you call Caravan Guard the first person you speak to will generally be able to deal with your entire query, whether it is a quick question, a change of details, or a request for a quote. We set very high standards, and are currently exceeding our FCR target of 80%."

It's measures such as these, which show a real understanding of what customers want from their insurance company, which helped Caravan Guard to be named the UK's best insurance broker for customer service, and the UK's best insurance broker providing policies to the general public.

For more information on Caravan Guard's commitment to customers service, or to find out more about the benefits they offer caravan and motorhome owners visit http://www.caravanguard.co.uk or call and speak to one of their friendly insurance advisers on 0800 652 3996 (best from landlines) or 01422 396 777 (best from mobiles).

Caravan Guard are specialist in touring caravan and motorhome insurance. For more details visit our webite http://www.caravanguard.co.uk or call us on 08450 717171