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OVLG Calls for Debt Relief Companies to have a Clear Refund Policy for Consumers
OVLG calls for Debt relief companies to have a clear money back policy for consumers and strictly adhere to it in order to maintain corporate social responsibility.
By: Oak View Law Group
Recently, a similar incident happened with Oak View Law Group (OVLG), where a client named Mrs. KW (name hidden for privacy) wanted to discontinue with the service due to her poor financial condition and health. She requested a partial refund of the payments that she had made up until that date. On Aug 12, 2010 she wrote, “I have an autoimmune disease that has caused my body to attack healthy tissue and organs. The most emergent symptom caused me several heart attacks that have not only caused much physical pain, limitations, and anguish, but the financial disaster that goes along with many, many medical expenses.”
She enrolled with OVLG on Oct 27, 2009, in order to get rid of her overwhelming debt of $7,000. She acknowledged the firm’s initial efforts, saying, "I don't believe your company’s initial efforts should be free...I believe that $250 would be a fair amount to pay your company for setting my debt."
OVLG assured her of the refund and wished that she would get well soon. On Aug 13, 2010 Mr. Nick Denton, OVLG’s Customer Relation Team Head, even assured her that the amount of her refund would be increased. "I will try to increase the refund amount if possible."
After receiving assurance of the refund, Mrs. KW was overwhelmed, "I will sleep soundly tonight knowing I have made a good start on my way to relief from the creditor harassment I've been suffering. I wouldn't be surprised if my blood pressure is WAY down when I make my doctor visit on Monday!"
OVLG refunded $1,082 in total, including $250, the amount Mrs. KW wanted to give OVLG for its initial services.
This is a rare instance of humaneness - a virtue which is rare in the contemporary corporate world, especially in the debt relief industry. However, if all firms in the debt relief industry have a clear 100% money back policy, and strictly adhere to it, it will be a sincere attempt to uphold corporate social responsibility. It will help to win back the faith of all those distressed people who have been victims of debt relief scams and collection agencies.
About ‘Oak View Law Group’
Oak View Law Group, a California State Bar Association registered law firm help you with chapter 7 and 13 bankruptcy filing and debt relief options.
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