MB Trading Experiences The ‘joi’ Of Saving Nearly $80k

JoiBiz Service Simplifies Telecommunications for Premiere Stock Trading Company.
By: David Niorman
 
Sept. 10, 2010 - PRLog -- JoiBiz, the award winning JoiBiz Hosted PBX, was recently selected to be the official telecommunications provider of MB Trading, one of the country’s premiere brokerage firms in securities trading. In utilizing the many included features of the JoiBiz service, MB Trading was able to cut telecommunications costs and save nearly $80,000 per year.
    “Ever since getting the JoiBiz service, it’s been a tremendous boost to our telecommunications,” said MB Trading’s Jonathan Cotledge.
    MB Trading is a direct access brokerage firm that develops and markets sophisticated yet simple direct-access trading technology to online investors, institutions, and qualified destinations. Using a proprietary order routing system, MBTX, the company allows investors to bypass the middleman and trade directly to the NASDAQ, NYSE and AMEX markets as well as offering direct access executions in the futures and options arena. In addition, MB Trading Futures, the FCM branch of the company, offers customers direct access to a plethora of qualified destinations of liquidity in the Forex markets without the usual burdens of a deal desk.
    “Reliability and uptime is very important to them. If their customer can not reach them by phone to place a stock trade, they have big liability,” said JoiBiz CEO Joe Egosi. “They chose us because we have high reliability, and have multiple safeguards in place to insure 100 percent availability of their phone lines.”
    JoiBiz also brought the company’s three call centers in three different states together in one connected system.
    “With the old phone system that we had, basically everyone was disconnected,” Cotledge said. “Because of that the only solution we had was to run connections between the call centers in the three states—T1s and expensive lines in order to move the voice from one state to the other.”
    The JoiBiz service gives MB Trading a variety of included services at a very low cost, allowing the company to save money and be more productive.
    “With the JoiBiz system, everything is integrated—recording, the ability to transfer calls between different states, and the ability to park calls between different states. All of these things are the features we had to add in to our old phone system, but are included in the JoiBiz system,” Cotledge said. “Everyone is connected, including those that are off-site working from home, and those in the satellite offices in other states.”
    In addition, MB Trading was able to discontinue expensive third-party teleconferencing and instead use the JoiBiz system to incorporate as many participants as they desire into teleconferences at no additional cost.
    An even greater feature for MB Trading was the ability to get real-time reports of the activity on their teleconferencing system.
    “One of the problems we had with the old system was a lot of the supervisors and managers didn’t have the ability to watch the agents as far as how long calls were and who’s on a call,” Cotledge said. “Now, we have the ability for every agent and every employee to actually have their own real-time monitor on their desk to see the progress of calls and how long people have been on hold.”
    One of the reasons MB Trading chose JoiBiz as their provider was the ability to tailor their telecommunications system to fit their needs, with no up-front hardware costs.
    “The ability to customize the system for how we need it to work for us, and the ease of use for our employees and customers, has been great,” Cotledge said.
    Egosi said MB Trading is just another example of how JoiBiz is bringing ‘joi’ to those who need a more affordable and dependable choice for telecommunications.
    “We are extremely honored that MB Trading chose us as their provider,” Egosi said. “Combining their award-winning stock trading with our award-winning internet telephony is a great fit.”
    For more information, visit www.JoiBiz.com.

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ABOUT JOIBIZ
Headquartered in Atlanta, JoiBiz, LLC Hosted PBX, Internet Telephony Magazine 2009 Product of the Year winner, is a unique innovative and affordable hosted phone system that offers key features not available in many traditional phone systems. JoiBiz’s turnkey communication solution is designed to help users achieve their business objectives by increasing efficiency and productivity and lowering their bottom line cost. For more information, please visit www.JoiBiz.com

ABOUT MB TRADING
Founded in 1999 by CEO Ross Ditlove, MB Trading offers online stocks, options, futures, and Forex trading through their proprietary platform, the MBT Navigator. Securities products are offered through MB Trading, member FINRA, SIPC. MB Trading Futures, Inc. (MBTF) is a CFTC registered FCM and member of the NFA. MBTF offers execution and settlement services for futures based products, as well as off-exchange foreign currency (Forex) products through MB Trading.
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Source:David Niorman
Email:***@joibiz.com Email Verified
Zip:30305
Tags:Hosted Pbx, Business Phone Service, Phone System, Call Center, Call Center Phone
Industry:Telecom, Business, Financial
Location:Georgia - United States
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