Acqueon launches multichannel outbound notification application for IP PBXs

ProActive Reach substantially enhances outbound capabilities of Avaya and Cisco PBXs
By: Ashok John
Sept. 6, 2010 - PRLog -- Princeton, NJ, September 6, 2010: Acqueon Technologies Inc, a specialist in the Customer Interaction Management (CIM) domain today unveiled ProActive Reach - its much awaited notification manager application for Internet Protocol (IP) based PBXs. ProActive Reach is a powerful and versatile software application that allows Contact Centers to proactively communicate with customers, employees, or constituents for a wide range of purposes. ProActive Reach provides powerful automated message management, flexible list management and the ability to increase contact success through email and SMS.

Headquartered in Princeton, New Jersey, USA, Acqueon’s products and solutions are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education to mention a few. Over the years, it has built strategic partnerships with some of the biggest names in the technology industry including Cisco, Avaya, and Microsoft. ProActive Reach the latest addition to Acqueon’s stable of products is targeted at any business that needs to increase the effectiveness of their outbound reach or consolidate outbound applications onto one multi-purpose platform.  

The major business benefits of ProActive Reach are:

 Provides a new level of customer service to all stakeholders including customers, employees, and suppliers with just one software application
 Improves contact success with email and SMS options
 Provides immediate information to employees, contractors or others during weather, accident or emergency situations  
 Reduces cost and improve the quality and consistency of information
 Integrates the application with other Contact Center technologies to provide even greater, personal levels of service.  

“Acqueon’s products target emerging as well as mature markets. While these products enable easy acquisition and adoption of relevant Contact Center technologies in emerging markets, they enhance  the effectiveness and efficiency of existing infrastructure in mature markets. ProActive Reach is one such product that substantially improves outbound capabilities of IP PBXs.” says Julie D. Burroughs, Vice President, Sales & Business Development, Acqueon Technologies.

Today customers demand interactions that are intelligent and meaningful to them.  Acqueon thrives on innovation to harness the potential of emerging technologies to provide business value and exceptional customer satisfaction. Acqueon develops products for the mid-market, catalyzing the early adoption of SIP, Presence Management, and Web services, to enrich customer interactions. Acqueon Technologies is also the recipient of Red Herring’s ‘Top 100 Company in North America’ award.

About Acqueon Technologies
Acqueon Technologies Inc specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.

Acqueon products and solutions also offer a compelling Total Cost of Ownership (TCO), which is further enhanced by rapid deployment.

Acqueon products and solutions handle millions of transactions every day at multiple sites and are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education among others, in over 17 countries.

Company Contact:

Siddhartha Chatterjee
Director – World Wide Channels
P: +91 44 6108 4849

North America / Europe
Julie Burroughs
Vice President  --Sales and Business Development
P: +1 817 605-3297
This media release includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. Such forward-looking information and statements are based on current expectations, estimates and projections about global economic conditions, governmental regulations of the regions and industries that are major markets for Acqueon Technologies and its subsidiaries and affiliates. Although Acqueon Technologies believes that its expectations and the information in this media release were based upon reasonable assumptions at the time when they were made, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in this media release. Neither Acqueon Technologies nor any of its affiliates is making any representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the information in the media release, and neither Acqueon Technologies nor any of its affiliates or any of their directors, officers or employees will have any liability to you or any other persons resulting from your use of the information in the media release.

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Acqueon Technologies is a pure play software product specialist in the Customer Interaction Management (CIM) domain. Headquartered in Princeton, New Jersey, Acqueon has a global customer base across diverse verticals and an enviable list of partners.
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Phone:+1 609 945 3139
Tags:Contact Center, Technology, Proactive Reach
Industry:Technology, Telecom
Location:Princeton - New Jersey - United States
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