Aug. 20, 2010
-- The SNET Call Center is provisioned with special software that allows calls to be routed, data to be collected, and management reports to be generated to improve the customer experience. All reports, call records, Agent data are stored on S-Net’s hosted servers- relieving the cost to host, manage, maintain, and backup this data on the customer premise network. Alex Fayn, SNET VP, says “Any organization can use our hosted platform to manage calls and distribute them to on premise call centers, enable home agents – regardless of the amount of capital available to invest. Our solution is 100% hosted- there is capital expense in sets, software or maintenance. Our project managers implement from start to finish.” All Management software is IP based, requiring only an Internet connection. The queue can be monitored from anywhere in the world and it can be monitored by multiple people. Multiple reports can be generated for assessment of performance and measurement of vital metrics – both in real time and historically. Thus managers have the ability to monitor changes in call queues in response to adjustment of call flow. The SNET Hosted Call Center has native integration with SalesForce and SugarCRM. SNET’s interface, gloCOM the Global Communicator, can embed Third-Party CRMs into its interface. This enables the agent with a single screen on the desktop rather than having to go back and forward between applications.
The SNET (http://www.snetconnect.com
) Hosted Call Center provides for an easy, powerful and robust hosted solution for call centers. There is no capital expenditure in equipment or licenses. There are no costs for maintenance or upgrades. It can be modified for inbound or outbound call centers – or a combination of both. Monthly license fees are less than $90.00 per month.
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Since 2003, SNET Communications provides hosted telecommunications and internet services which allow small and medium businesses to receive large business (enterprise)
level services for a low monthly service fee.