Confirmit Attributes 85% New Business Revenue Growth to Rise of Customer-Centric Strategies

Aug. 17, 2010 - PRLog -- Confirmit, the largest global software vendor for Customer Feedback, Employee Feedback and Market Research announces its 2010 second quarter results. Double-digit revenue growth continued this quarter, fueled by business from both new and existing customers.

“In this quarter, we’ve achieved an impressive 85% revenue growth from new clients compared to the corresponding quarter in 2009,” comments Henning Hansen, President and CEO, Confirmit.  “In addition, we’ve also seen significant growth from existing customers, who wish to further expand their feedback programs across the enterprise.”

Leslie Ponting, MIS Senior Manager at Elsevier notes, “At Elsevier in the UK, we’ve been using Confirmit for both Web and IVR customer feedback for some time and it’s changed the way we collect, manage and respond to feedback. In Q2 we began rollout of this program in Asia Pacific, and a pilot in the US and expect the same great results in these regions. Confirmit enables us to share feedback results immediately, and that’s really helped us to build a customer-centric culture.”

Highlights from the second quarter include:

• An increase in the number of surveys completed on the SaaS platform of 35% compared to the same quarter of 2009.

• 100% uptime achieved on both the US and European environments, well above the 99.7% uptime guarantee.

• Over 25 six-figure deals signed in the quarter.

• An increase in the number of customers signing multi-year contracts.

• A record number of customers trained on the platform during the quarter.

Hansen concludes “The increase in the number of completed surveys on the platform, along with the exceptional uptime, figures demonstrates the robustness and stability of the Confirmit environment, which is crucial in sustaining our current level of growth. Our proven technology record is one of the key reasons that leading businesses commit to long-term relationships with Confirmit.”

About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 240 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo.  Visit www.confirmit.com for more information.

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Confirmit (www.confirmit.com) is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 240 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.