International design agency adopts unified communications

Aug. 9, 2010 - PRLog -- Splash, an international design and production agency headquartered in London with offices in New York and Portland Oregon (USA), has selected Swyx, a market-leading vendor of Unified Communications for SMEs to replace its ageing telephone system. The SwyxWare software based UC solution supplied by Swyx gold partner GP Network Solutions (GPNS) will provide the company with an integrated communications platform that will reduce costs and assist in its national and international growth.

Technical Manager at Splash, Phil Hunnisett said, “We are a dynamic and progressive company therefore we needed a communications system that reflected and matched the needs of our business, and our future ambitions. Our existing circuit switched telephone system was inflexible, expensive to operate and provided no opportunities to integrate with other communication applications such as video, voice conferencing or mobile phones.”

He continued, “We carried out an extensive review of the market, and the Unified Communications package from GPNS - a combination of the SwyxWare IP PBX and broadband connectivity, ticked all our boxes. It offered a high degree of flexibility, meeting what we needed today and what we would need in the future, with options to add further applications such as voice, video and web conferencing, and it had the ability to unify our desk-top and mobile phones. It also promised a significant reduction in our call costs.”

Splash is also using a call logging platform specifically developed by GP Network Solutions for the Swyx solution. This is a feature that they did not have on their previous system. This allows them to keep a close track of the costs and phone usage and according to Hunnisett they are already enjoying a significant saving on calls (via SIP) since the system has been installed and expect to see a positive return on investment within the first twelve months.

He continues, “Other features, such as voice messages, that are sent directly to an individual’s  email box  is very useful in our business as our staff can pick-up voice messages remotely using their mobile phones. This feature together with ‘call diverts’ allows staff to be reached more easily all of the time.  Another benefit that impresses our clients is the ability to host conference calls without using a third-party.”

Hunnisett concludes “The new solution has been a complete revelation compared with the old system, and we now have control of our corporate communications on a platform which we can continuously develop to meet the dynamic needs of our future business growth.”

Summary of benefits

According to Phil Hunnisett, Splash is realising the following benefits:

•   Greater flexibility – all moves and changes can be handled in house
•   Full integration with the existing IT platform – it’s just another server application
•   Much reduced support costs
•   Reduced call costs
•   Ability to set up audio conferencing without using a third-party
•   Staff can be contacted anywhere as long as they are ‘logged in’
•   Voice mail integrated with email has improved internal and external  communications
•   Can integrate its overseas offices into a ‘Unified Communications’ solution
•   Option to integrate with mobile phones
•   Option to hold web-based conferences

For more information visit  -
www.swyx.com  
www.gpnsltd.com
www.splash-london.co.uk

-ends-

Editor’s notes:

About GPNS:
GPNS is the longest established Swyx Gold Partner in the UK and has a wealth of experience in delivering first class VoIP communication solutions to customers all over the world.

The company provides a comprehensive range of services including Telephone lines, Maintenance, MPLS and SIP. Key customers include Yo Sushi, Prestige International and DoubleTake Studios.  

About Splash:

Splash is an international design and production agency headquartered in London with offices in New York and Portland Oregon in the USA.  The company works with leading brand owners and agencies helping them to create, produce and manage global advertising campaigns across multiple channels. Splash was founded five years ago and now employs around 70 people.

About Swyx:

The Communication Engine

Always ready to challenge the market, Swyx develops software based unified communication solutions that continually push the boundaries whilst maintaining its core belief that technology must always deliver tangible business value and productivity for clients.

Renowned for product innovation, Swyx aims to continually delight its customers and business partners by providing the best possible products and services to help make them more competitive in their markets.

Established in 1999 and headquartered in Dortmund, Germany, Swyx now has offices across Europe. Today the company is recognised as the market leader for unified communication in Europe and has enabled thousands of businesses to take advantage of the benefits of unified communication and associated applications.

An easy-to-install, easy-to-maintain software-based system, SwyxWare is The Communication Engine designed to drive a company forward.  Based around familiar Microsoft® Windows® applications, the Swyx solution is designed to integrate perfectly with existing business software, including all financial and business process management tools. It offers all the agility of a business-class communication solution with the flexibility to match – and to grow with a company’s specific needs.  Powerful business communication, that is simple, quick and easy to set up and manage, giving businesses full control, and making them more responsive to the needs of its customers, wherever they are.  


Press contact :  Jane Moores/Sally Minchin, TTA Communications Ltd,
Tel : 01225 580214 email: jmoores@ttauk.com / sally.minchin@ttauk.com