Acqueon appoints 3 new partners across Africa, Asia and USA

All 3 partners were selected for their broad CIM knowledge, skills to help customers choose the right solutions and exceptional customer service
By: Ashok John
 
July 15, 2010 - PRLog -- Princeton, NJ, July 15, 2010: Acqueon Technologies Inc, a pure play software product specialist in the Customer Interaction Management (CIM) domain, announced the appointment of CDW, Servion Global Solutions and Virtual Works as Premier Partners. Headquartered in Princeton, New Jersey, USA, Acqueon has a global customer base in diverse verticals such as banking, BPO, telecom, and travel and an enviable list of partners. With its go to market approach through Business Partners, Acqueon works closely with organizations in MEA, APAC, USA, and Europe to promote its products.  Acqueon’s diverse range of Contact Center products and applications is the result of product innovation and relationships with technology giants such as Avaya, Cisco, Microsoft and Dialogic.

Acqueon’s next generation products offer great price/performance advantage for the mid-market by embedding features other providers typically reserve for their enterprise class CIM products. For example, AiQ, the flag-ship product of Acqueon completely bridges the gaps in TDM to IP migration at the same time offering intelligent routing by combining business data with interaction history across channels and sites, with its UQE (Universal Queuing Engine). Acqueon products are designed with industry-standard building blocks that facilitate rapid deployment and ease of maintenance – a truly compelling value proposition.

“Today customers demand interactions that are intelligent and meaningful to them.  Acqueon thrives on innovation to harness the potential of emerging technologies to provide business value and exceptional customer satisfaction. Acqueon develops products for the mid-market, catalyzing the early adoption of SIP, Presence Management, and Web services, to enrich customer interactions” says Baskar Subramanian, Chairman, Acqueon Technologies.” As the requirements for exceptional customer care continue to evolve, collaborative development and delivery work with experts such as CDW, Servion and Virtual Works becomes essential.” adds Baskar.

All 3 partners were selected for their broad CIM knowledge, skills to help customers choose the right solutions and exceptional customer service.   CDW is a leading provider of technology solutions for business, government and education, and is ranked No. 41 on Forbes’ list of America’s largest private companies. CDW helps customers choose the right technology products and services that fit their unique needs. Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers and handles close to 7 billion interactions annually. Virtual Works is a leading technical integrator and value added distributor of information technology solutions in the African market.

About CDW
CDW is a leading provider of technology solutions for business, government and education. Ranked No. 41 on Forbes' list of America's Largest Private Companies, CDW features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company's technology specialists offer expertise in designing customized solutions, while its advanced technology engineers can assist customers with the implementation and long-term management of those solutions. Areas of focus include notebooks, desktops, printers, servers and storage, unified communications, security, wireless, power and cooling, networking, software licensing and mobility solutions.

CDW was founded in 1984 and employs approximately 6,150 coworkers. In the twelve months trailing March 31, 2010, the company generated sales of $7.6 billion. For more information, visit www.CDW.com.

About Servion
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion’s solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information, log on to www.servion.com

About Virtual Works
Virtual Works is a leading technical integrator and value add distributor of information technology solutions in the African market. As a vital link in the technology value chain, Virtual Works creates sales and profitability opportunities for vendors and Resellers through unique marketing programs, Technical Support, product aggregation and distribution. Virtual Works brings technology solutions to its customers that are based on the industry’s leading technologies and best practices delivering outstanding value ensuring they get the best return on their Investment.

Since its inception in 2008, Virtual Works remains at the forefront of the global technology market place, bringing the latest technology solutions and services to the market and finding new ways to bring value to our customers. The company offers a broad array of solutions and services from leading vendors through over 25 value add resellers in over 30 countries in Africa.

Further information can be found at www.virtualworksafrica.com

About Acqueon Technologies
Acqueon Technologies Inc specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.

Acqueon products and solutions also offer a compelling Total Cost of Ownership (TCO), which is further enhanced by rapid deployment.

Acqueon products and solutions handle millions of transactions every day at multiple sites and are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education among others, in over 17 countries.

Company Contact:

APAC/MEA
Siddhartha Chatterjee
Director – World Wide Channels
P: +91 44 6108 4849
E: sid@acqueon.com   

North America / Europe
Julie Burroughs
Vice President  --Sales and Business Development
P: +1 817 605-3297
E: julie.burroughs@acqueon.com

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Acqueon Technologies is a pure play software product specialist in the Customer Interaction Management (CIM) domain. Headquartered in Princeton, New Jersey, Acqueon has a global customer base across diverse verticals and an enviable list of partners.
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Phone:+1 609 945 3139
Zip:08540
Tags:Contact Center, Technology, Partner, Acqueon, Cdw, Servion, Virtual Works
Industry:Business
Location:Princeton - New Jersey - United States
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