iPad: Unlimited Business Communication

July 7, 2010 - PRLog -- Munich/Hallbergmoos, July 7 – All business communication applications of the unified communications specialist ANDTEK GmbH are also available for iPad users. Call center supervisors for example can control IP phones mobile via iPad, can have access to corporate directories and are informed about the status of all agents at any time.

In the past users of ANDTEK’s unified communications solutions (UC) could employ their iPhones, Android smartphones or notebooks do business communication with the corporate network via web browser.
With the recently launched iPad it is now also possible to use enterprise applications completely location-independent and time-independent.

Using the iPad and ANDTEK’s UC solutions an unlimited number of staff members has access to e.g. address and telephone books, customer contacts, corporate directories or CRM databases via an integrated intuitively operated web surface. It is not necessary to install the corporate applications on the iPad. Moreover users have always access to the call list within the company. A central administration being integrated into the UC solution allows user administration and a detailed access control.

In case the device will be lost, the security of corporate data is not compromised, since same are not stored on the iPad but are available via the secure https internet protocol.
Call center supervisors can not only control all IP phones via iPad but they can also find out within seconds which colleague is available (presence function). It is possible to block any person via server so that this function can only be used by certain users.
Beside the status of all agents the supervisor has also the opportunity to obtain further important information via iPad like e.g. information about queues, service levels or statistic data (e.g. ratio of accepted/lost calls etc.)


For text copy and pictures please visit http://www.fuchs-pressedienst.de

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ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.