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Rocky Mountain Vacation Rentals Wins Consistent Service Award
Vacation rental company receives one of the highest customer service rankings in the Vail Valley
“Winning the Platinum Service Award is a testament to our hard work and dedication to customer service. All of our sales agents work tirelessly to stay true to our tagline of “Friendly. Knowledgeable. Locals,” while maintaining the highest level of customer service. I am so proud that we can be honored by the Vail Valley Partnership for all of our hard work with this award,” commented sales agent Alana Hanks.
Businesses that are a part of the program sign up and pay the participation fees in order to receive mystery shops evaluations. “Most businesses are actually visited in person by mystery shoppers, but some like Rocky Mountain Vacation Rentals are conducted via phone,” said Katie Barnes, manager of the program.
The Vail Valley Partnership has “secret shoppers” that pretend to be actual customers calling in for reservations but are actually rating them on their customer service. Rocky Mountain Vacation Rentals was graded on a scale of 0 to 100 for customer service and scored over 90% on every phone call. The average score for RMVR between all of the secret shoppers was a 95.8%, which is one of the highest in the Vail Valley.
Rocky Mountain Vacation Rentals, who prides themselves on being Friendly, Knowledgeable, and Locals, currently provides vacation rentals, concierge services and specializes in resort and fractional real estate sales within the Vail, Beaver Creek, Breckenridge, Copper Mountain, Keystone, Aspen, Snowmass, and Denver areas, with plans to expand into 36 new markets within three to five years. Rocky Mountain Vacation Rentals is in the process of hiring sales managers immediately for Aspen, Park City, Telluride and Steamboat Springs for the 2011 and 2012 ski seasons.
About Rocky Mountain Vacation Rentals (RMVR):
Formerly Vail Ski Vacations, RMVR was founded by owner Tommy Z. Hoffman in 1998. RMVR is a vacation rental provider that offers local, friendly, knowledgeable service in the Rocky Mountain Region. RMVR stands out among its competitors by working only with property management companies to ensure the highest quality and cost effective vacations. In addition, RMVR utilizes a local staff whose love for the region, skiing, snowboarding, and all that summer in the mountains has to offer. The high country lifestyle allows them to share their excitement and knowledge with their customers. To learn more, please visit www.Rocky MountainVacationRentals.com or call 888-364-7596.