Dream-Marriage Announces Live Customer Service Phone Support

July 1, 2010 - PRLog -- Dream-Marriage.com – the premier personalized dating and marriage agency for men seeking relationships with  Russian women    – is pleased to announce that it has launched a new live customer service telephone support line to deal with customers’ questions and concerns. The customer support line, which is in operation from 8:00 AM to 5:00 PM PST, Monday through Friday, will provide Dream-Marriage customers with live help during its hours of operation, with knowledgeable customer service representatives fielding the calls.

“For the ten years that we have been in operation, we have basically dealt with the few problems and concerns that our customers have had via email,” said Tim Zelmer. Director of Public Relations for Dream-Marriage.com, “and truth be told, we did an excellent job via email. But as Dream-Marriage has grown and added more services and options for our customers such as  Voice Chat  and Live Streaming Video, we saw a need to be there for some of our customers in a more hands-on way. Technical issues are sometimes difficult for people who are not overly computer literate to put into words, and so we just decided that this was something we needed to do to keep our level of customer service where we want it to be – the highest quality in the  online dating  industry.”

To make the live customer service support option even simpler, two telephone numbers are provided for customers to call in the top right hand corner of the  http://www.dream-marriage.com homepage – one specifically for questions dealing with billing, and the other for general questions and concerns. The option of contacting customer service via secure email remains active with separate forms available for technical questions, general questions and to report spam. Additionally, Dream-Marriage.com provides its customers with one of the most exhaustive FAQs in the online dating industry.

“We have spent a lot of time and a lot of money doing everything humanly possible to ensure that our customers have a safe, enjoyable and trouble free experience every time they log into their Dream-Marriage account,” said Zelmer, “but no matter how hard anyone works to strive for perfection, problems sometimes show up. Our customers deserve to have any problem that they have resolved as quickly as possible, and they deserve to have a real live human being resolve it for them. We feel that our live customer service phone support is something that is warranted at this time given all the cutting-edge technology we have recently introduced, and although we know that the vast majority of our customers will never need it, it is there for them if they do.”

More information about live customer service phone support, as well as details about the three-day free trial offer currently available, can be found at by visiting http://www.Dream-Marriage.com .

# # #

http://www.Dream-Marriage.com ,the largest marriage and dating services for men seeking relationships with Russian women on the internet has offices in the USA, Russia, Ukraine, and other former USSR republics, and currently has over 300 partners throughout the former USSR.