White Paper: Give Customers the Gift of Chat

June 30, 2010 - PRLog -- For most companies providing a Live Chat option to their customer support channel offerings has become a necessity due to increasing customer expectations. But before adding Live Chat, companies must educate themselves about the best practices of this channel.

Give Customers the Gift of Chat, a white paper from PhaseWare, Inc., presents the issues faced when implementing Live Chat, a framework for determining the business needs, and what to look for in the software solutions available.

Copy and paste the link below into your browser to download  "Give Customers the Gift of Chat"  for information on the skills, software, and business requirements for using Live Chat for customer service and support.

http://www.phaseware.com/resources/give-customers-the-gift-of-chat-copy/?utm_campaign=White%20Paper%20Live%20Chat%20News%20Release&utm_source=News%20Release

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About PhaseWare, Inc.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Tracker®, suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer.