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Follow on Google News | Geomant Announces Contact Expert, Contact Center Solution For Microsoft Office Communications ServerGeomant announces Contact Expert, Contact Center solution for Microsoft Office Communications Server, OCS. The first fully-featured contact centre software solution for the Microsoft Unified Communications Platform.
OCS provides improved communications efficiency and productivity, and Geomant’s solution extends the Return on Investment by providing a contact centre solution tightly integrated with the Microsoft UC platform and OCS desktop and presence. Suitable for all sizes of organisation, Contact Expert is cost effective for small to medium contact centre groups (5 – 50 agents)and is highly scalable in terms of both features and size (100+ agents). It combines rapid deployment with simple configuration and its sophisticated software-based skills based routing capabilities together with OCS presence and IM ensures increased productivity, maximum first call resolution and enhanced customer service. Organisations can define, implement and tune multiple campaigns, utilising multiple media; voice, email and SMS. A complete solution, Contact Expert encompasses inbound, outbound and blended contact centre environments, and offers value add features such as call recording and observing, real time and historical reports and a sophisticated self service IVR option. The solution is designed for Microsoft Server environments and provides simple integration to business applications. Geomant also announced that Contact Expert will support Microsoft Communications Server “14” on its release. “As more organisations utilise the enterprise telephony capabilities of OCS, they are looking for business solutions designed for that platform,” said Yancey Smith, Director of Product Management, Communications Server for Microsoft.. “Geomant’s Contact Expert is an example of such a solution, extending Microsoft Unified Communications to the contact centre. We are delighted that Geomant is developing enterprise applications today for OCS and will continue that support for Communications Server ‘14’” “Geomant is committed to providing solutions tightly integrated to OCS and Communications Server ‘14’ which add real business benefit. The launch of Contact Expert is a demonstration of our ability to deliver robust, scalable, feature-rich solutions designed for Microsoft Unified Communications” Availability Geomant’s Contact Expert for Microsoft Office Communicator R2 is available immediately. Support for Microsoft Communications Server “14” will be available upon the product’s release For more information, visit www.geomant.com. For a product overview download http://www.geomant.com/ # # # Geomant is a leading Unified Communications Software Developer and Systems Integrator specialising in Microsoft technologies. A Microsoft Gold Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. End
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