Six-time Winner Answer Excellence Earns National Awards for Outstanding Service

July 19, 2010 - PRLog -- Answer Excellence of Clearwater, Florida proudly announces their most recent award-winning trifecta at the Association of TeleServices International (ATSI), 2010 Annual Convention in San Diego, CA.  

Tamara Barendregt, President & CEO of Answer Excellence, states “We are honored to be the recipient for the sixth consecutive year of the Award of Excellence, the Pearl Award and the TOP TEN Award.“

ATSI, the industry’s trade association for providers of telecommunications and call center services, including telephone answering and message delivery, assembled an independent panel of judges that performed six months of intensive testing in call-handling skills pertinent to the contact center industry for courtesy, response time, accuracy and overall service to clients.  “The training the agents of ATSI members receive in preparation for handling these phone calls is the best assurance that an Award of Excellence Winner is a high quality provider of telephone answering services,” says ATSI President Larry Goldenberg.

Ms. Barendregt  comments, “Understanding the distinctive challenges of each and every client is paramount to our continued success.  The focus of Answer Excellence continues to be on helping clients achieve their goals by listening to their issues and responding to them with unique and creative solutions for their communications needs.”

Director of Operations Steve Bower congratulates the staff members at Answer Excellence and states “Delivering superb customer service starts with building a solid foundational team.  We are proud of our track record of retaining our best staff members which is a testament to our award-winning accomplishments.”  

Wayne Robinson, Director of Information Technology comments that “our software development capabilities allow us to address the changing needs of the health care industry, both for hospitals and also for doctors and other practitioners.”  The latest project for his department is creating a Secure Messaging system for helping achieve HIPAA compliance.

Tamara Barendregt's professional challenges in dealing with answering services in the 1980s led her to start her own service . As founder and owner, she has gained an in-depth knowledge of businesses challenges and what can be done to help improve their communications. For more than 24 years, business owners have relied upon Answer Excellence for innovative messaging services. Answer Excellence offers services, including:

•   Call Overflow
•   Call Screening
•   Doctor Consultation Order Dispatching and Management
•   E-mail Monitoring and Dispatch
•   Live Telephone Answering Service (TAS)
•   On-Call Scheduling
•   Order Entry and Customer Service
•   Referral Services
•   Reminders and Confirmation Calls
•   Seminar Registration
•   Virtual Receptionist

Answer Excellence continues to expand both its suite of services and the geographic scope, providing service in local, regional, national and international markets.

You can contact Answer Excellence by calling (800) 854-6018 or visiting their website at http://www.AnswerExcellence.com for more information!