CyberTech Lands 5th Global Contract With A Top 10 Financial Services Firm In 8 Months

June 1, 2010 - PRLog -- CyberTech, the world’s fastest-growing and 3rd largest call recording provider, today announced a new global contract with yet another top 10 financial services company.  This brings the total of new contract wins to five in the last eight months alone.  CyberTech is now the de facto recording standard for these international firms capturing many hundreds of thousands of customer interactions and financial transactions each week in all the world’s main financial centres including New York, London, Frankfurt, Tokyo and Hong Kong.  

“This new contract with one of the world’s largest financial services firms consolidates CyberTech’s position as the leading provider of call recording solutions to the financial sector globally,” said Ad Ketelaars, CEO of CyberTech International.  “We have unrivalled expertise in this important market and our rapid growth can be attributed to several key factors including advanced product functionality, global support and our tight integration with leading turret vendors.  Furthermore, our financial customers tell us time and time again that they chose CyberTech because of our flexibility, application strength, ease of deployment and lower cost of ownership.  We are obviously very proud of that.”  

Other key features of the CyberTech Compliance Recording solution include:

•   Industry-leading security capabilities with AES-256 audio encryption, MD5 fingerprinting, hardened passwords, audit trails, etc.  
•   System centralisation through the use of IP
•   Flexibility to capture front and back office interactions on one platform
•   Workflow Authorisation Replay Procedure (WARP) application to ensure only authorised personnel have access to sensitive recorded information

CyberTech currently serves over 60 percent of the world’s top 25 banks and maintains offices in 10 locations across the world to support global customers wherever they may be. This includes facilities in The Netherlands, London, New York, Frankfurt, Hong Kong, Dubai, Singapore, Madrid, Paris and Tokyo.  CyberTech is longest established recording vendor in the industry and also the fastest growing with a 36% year-over-year increase in revenue from 2008-2009 – as verified by DMG Consulting in the 2009/2010 Quality Management/Liability Recording report.

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About CyberTech
Founded in 1985, CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimise service, mitigate risk and maintain compliance at a lower cost.

CyberTech UK has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. CyberTech UK is an integral part of the CyberTech International group of companies and supports over 1,000 customers in the UK and Ireland. For more information, visit www.cybertech-int.co.uk