Rivermuse Levels Playing Field In Service Assurance Market With New Commercial Offering

May 12, 2010 - PRLog -- May 12th, Redwood City, CA:  
RiverMuse Inc, the provider of next generation, Real-Time IT Operations Management software today announced the availability of RiverMuse Pro v2.0, its commercial offering that enables mid-market service providers and enterprises to assure delivery of dynamic IT services through advanced event capture,  correlation and alerting. RiverMuse Pro consolidates IT events from all infrastructure components and monitoring tools into one centralized console for rapid problem detection and isolation, and assists in streamlining incident and problem management.

RiverMuse Pro provides additional functionality on top of the RiverMuse Core community edition, which is the first open source Manager of Managers software in the market. It delivers a number of industry innovations in IT event and fault management technology, details of which are covered in a separate press release entitled “RiverMuse raises the Innovation Bar in Real-Time IT Operations Management”.

Prior to the release of RiverMuse Pro, sophisticated, high-volume, and real-time IT event consolidation and correlation platforms were mostly implemented by larger Service Provider and Fortune 2000 organizations. These solutions are expensive, take several months to years to implement and require a large number of in-house or consulting staff to maintain. RiverMuse Pro completely disrupts this model with a next generation architecture, simplified configuration and automated capability to adjust to infrastructure shifts as they happen. Doing so, it levels the playing field among large and mid-size organizations that deal with the same kind of IT issues – but are on opposite sides when it comes to taking on complexity and cost into their operations organizations.

“RiverMuse is in a position to rapidly shape the service assurance market, bringing innovation and new technology into a domain that has stagnated for a decade or more,” said JL Valente, CEO of RiverMuse. “RiverMuse Pro brings powerful functionality in a single product compared to several products needed by the competition to address a similar set of challenges. While large organizations can definitely use RiverMuse Pro to dramatically lower cost of operations – we believe that mid-size service providers and enterprises will immediately benefit from faster time to resolve service issues that are pervasive today - and are our first order audience.”

RiverMuse Pro is able to consolidate IT events directly generated by system, network infrastructure, and application silos and also from the multiple monitoring tools in use today in mid-market environments. It identifies duplicate events, performs advanced time, priority and service dependency-based correlation; and then presents relevant and filtered alerts and notifications to operators for triage, action and resolution.

Without this level of correlation and filtering, operations personnel cannot fathom any actionable insight out of the millions of IT event messages thrown up by individual components or management systems. Larger organizations deploy expensive event consolidation and correlation technologies to manage high message volumes. In mid-size organizations however, these events are either turned off or discarded leading to loss of visibility and control, and causing reactive fire-fighting when end users are first to report service disruptions.

“Sleek Networks was born out of the frustration that customers of large ISP and hosting providers often face over issues such as support, costs, systems integration and a general lack of willingness to be flexible. By dramatically reducing event noise, technologies like RiverMuse Pro can help mid-size providers become more streamlined and flexible from an IT Operations standpoint and gain further advantage over their larger competition”, stated Nick Williams, Operations Director at Sleek Networks, a mid-sized Managed Service Provider based in the UK.

RiverMuse Pro will continue to add out-of-the-box integrations with popular management tools, so that mid size service providers and enterprises are assured of rapid time to value to begin with. Further, with centralized management and configuration, it is easy to operate and maintain with minimal support staff making it feasible for mid-market adoption.
RiverMuse Pro is available today starting at $7,500 annual subscription cost for the entry level, which includes user license and support.

About RiverMuse
Established in 2008, RiverMuse delivers next-generation real-time IT operations management software that uniquely enables service providers and enterprises to maintain the health of their increasingly complex and adaptive environments so they can optimize service levels, drive down costs and respond more nimbly to the changing needs of the business. The company was founded by the serial entrepreneurs who launched Micromuse and RiverSoft, which assure a majority of all public and private internet infrastructures in use today. For more information, please visit
www.rivermuse.com.

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RiverMuse delivers next-generation real-time IT operations management software that uniquely enables service providers and enterprises to maintain the health of their increasingly complex and adaptive environments.