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Follow on Google News | CyberTech call recording solution enhances performance at Gloucestershire PoliceCyberTech call recording solution is helping to enhance detection and clear-up rates in Gloucestershire and across the UK.
By: CyberTech UK “The CyberTech solution has delivered a rapid ROI by reducing the time taken by officers to produce evidence files of 999 calls tapes for the criminal justice system and speeding up criminal investigations,” These time savings are being achieved using CyberTech Pro’s intuitive browser-based user interface and flexible search criteria that enable calls to be located in minutes. Recordings can be copied onto disk for maximum sound quality or instantly emailed to investigating officers, charging review lawyers or directly to Courts where criminal cases are being heard. As well as enabling Gloucestershire Police to quickly carry out speculative searches for additional intelligence about specific incidents, the CyberTech system is helping to identify and track the incidence of malicious 999 callers. For example, searches using CLI data revealed that one such person made over 400 nuisance calls over a 5 month period whilst another made over 900 calls over a twelve-month period. In these and other instances, evidence was produced in minutes that enabled the Crown Prosecution Service to successfully secure convictions. The CyberTech Pro system records over 130 channels handling all 999 calls and TETRA radio traffic from operational personnel. Between 10,000 and 13,000 hours of channel hours are recorded each month and stored on a RAID 5 archive system for up to seven years to support an increasing demand for older evidence to support high profile cases. A CyberTech quality management system has also been fully integrated with CyberTech Pro. This provides a quality management framework that is used with the existing call handler assessment matrix to ensure that National Call Handling Standards are consistently achieved. This is supported by proactive customer surveys to check that standards are being maintained and that the highest level of service is being provided to the public. CyberTech has also provided Gloucester Constabulary with an innovative ambient recording system to capture commands issued and operational discussions in the control room during major incidents. It enables events to be replayed in real-time in conjunction with all radio and telephone-based communications for debriefing purposes and the identification of changes that can be made to improve the incident handling process. According to CyberTech UK Director Paul Manyweathers: # # # About CyberTech Founded in 1985, CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimise service, mitigate risk and maintain compliance at a lower cost. CyberTech UK has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. CyberTech UK is an integral part of the CyberTech International group of companies and supports over 1,000 customers in the UK and Ireland. For more information, visit www.cybertech- End
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