xtDirect Expands Call Center Operations in Montego Bay

March 2, 2010 - PRLog -- xtDirect, LLC, an industry-leading provider of outsourced call centers and nearshore customer service solutions for businesses, is pleased to announce it has completed its expansion of its call center and first party collection agency operations in Montego Bay, Jamaica.

With system wide support for an additional 800 call center seats for its customers' immediate needs, xtDirect is in a good position to assist any company from 1 FTE agent to 400 FTE with very little ramp-up time. As with xtDirect's call centers other outsourced customer service centers in The Dominican Republic, Colombia, Nicaragua and Costa Rica, the Jamaica contact center is linked to the xtDirect AnyAgentAnywhere.com call server llocated in Denver, Colorado. The company is a technology leader in developing innovative accounts receivable and call center customer service and sales solutions. XtDirect's clients include some of the fast-growing companies in healthcare, cabletv, financial services and mobile clients in the U.S. By locating the ACD, Dialer and backend data systems in the Denver office and utilizing fiber optic highly available bandwidth xtDirect can bring up one agent to 1000 agents in a very short period of time. XtDirect's systems also enable its clients to seamlessly manage their customer data and processes in real-time. Recognizing how vital privacy is to both its clients and their customers xtDirect set out 5 years ago to develop and perfect its AnyAgentAnywhere platform and gateway. xtDirect processes calls and data all without having to send databases outside the USA to its Nearshore Call Centers in Jamaica, Costa Rica and The Dominican Republic.

"We are excited that we have been able to assist our customers who only require 5 customer service agents in a nearshore call center environment, as well as, clients that need several hundred call center seats. We can save a typical U.S. company more than $20,000 per customer service agent annually! So now even a small business can capitalize on the labor force that resides Nearshore and in Latin America," commented Mark Rollag, President and CEO of xtDirect. "Our fully loaded cost to our customers can be as low as $11.50 per hour. That price includes everything from labor and supervisors to training and telecommunications transport. The agents' dedication and very, very low turnover are what makes these savings possible. With Jamaica being a country that is known for travel customer service, Jamaica provides our clients with both excellent English-speaking agents and a wonderful customer service experience. Should a Spanish speaking customer arrive in our queue we can instantly transfer the call one of our call centers in Colombia, Nicaragua or the Dominican Republic over our proprietary AnyAgentAnywhere network!

When asked about training Mr. Rollag gave several examples of where trainers will actually train at the customer's location in the U.S., or through webinar technology the trainers are able to learn and then teach the agents. "Again, back to low, low turnover xtDirect does not need massive training facilities. We also have several clients who chose to train the agents in Montego Bay. It is frankly just as easy to fly to Montego Bay as it is to New York when flying from Omaha. The flight leaves Omaha at 6am and I'm there around 1:30pm. From almost every U.S. East Coast city you have inexpensive non-stop flights to both countries. Also Montego Bay is in the Eastern time zone.

About xtDirect, LLC:

xtDirect was formed in 2001 to help companies locate a single resource for premier teleservices and direct marketing. Located in Omaha, Nebraska (call center capital of the world) we offer extensive call center solutions and have handpicked the best resources to bring compelling value and unique expert skill sets. Our business model allows us to choose the best solutions for our clients based on the value, merit, and expertise brought to our clients.

For more information, please contact Mark Rollag at 402-968-6810, email mrollag@xtdirect.com or visit http://www.xtdirect.com .

For more information, please contact: Mark Rollag 402-968-6810 Email Contact http://www.xtdirect.com

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We have call centers in Jamaica, Dominican Republic, Costa Rica, Colombia and Nicaragua! We do Inbound Customer Service, Outbound Sales and Collections! Prices as low as $11.50 per hour. Please contact Mark Rollag 402-968-6810