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Mission with Passion Mumbai Dabbawala Lectures at BITS Pilani Interface 2010
Serving someone food is an extremely satisfying feeling. The smile you get after giving good food to someone is an experience to cherish.
By: Dr BR Natarajan
Kiran Gawandhi Dabbawala in his hour long session had the audience eating out of his hands explaining the modus operandi of the Dabbawalas and their much acclaimed coding system. Its not just yet another lecture but One lecture which power packed the essence of what B Schools ought to be teaching on OB - Organizational Behaviour, SCM - Supply Chain Management, CRM - Customer Relationship Management, MIS – Management Information Systems, HRM – Human Resource Management, PM - Project Management, MM -Marketing Management, TQM – Total Quality Management and what not.
For preaching what they practice, the Mumbai Dabbawalas are undoubtedly a jewel in the crown of management gurus.
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About BITS Pilani: The Birla Institute of Technology and Science - BITS Pilani is a Deemed to be University established vide Sec.3 of the UGC Act, 1956 under notification No. F.12-23/63.U-