SAML Single Sign On (SSO) for ITIL Service Management and Help Desk

Feb. 9, 2010 - PRLog -- http://www.livetime.com/saml-single-sign-on-sso-for-itil-service-management-and-help-desk/

LiveTime Software says it will support SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk.

With the addition of support for Security-Assertion-Markup-Language, LiveTime leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.

When using SAML/SAML2 SSO, LiveTime can now streamline the end-user experience without forcing users to re-authenticate when accessing applications or resources.

LiveTime includes an IdP (Identity Provider) to manage each login session and one or more SPs (Service Providers) to manage resource access.  LiveTime uses that data to grant access to resources, bypassing reptittive normal login cycle.

New configuration options within LiveTime allow clients to manage the connection to the SSO provider implementations from Open Source solutions such as Shibboleth, JOSSO and OpenSSO, as well as commercial solutions including Oracle Identity Manager, CA SiteMinder, and Novell SecureLogin. LiveTime manages the HTTP Session headers from each provider, seamlessly passing users through to the application.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!

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About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com