Bersin & Associates recognises StepStone Solutions as a customer satisfaction leader

Feb. 4, 2010 - PRLog -- Bersin & Associates report on customer satisfaction with talent management systems recognises StepStone Solutions as a ‘customer satisfaction leader’ in all categories

Singapore, 1 Febuary 2010: StepStone Solutions has emerged as a ‘customer satisfaction leader’ across all categories in a comprehensive new report1 on customer satisfaction with talent management solutions from the sector’s leading research company, Bersin & Associates. The report gave the distinction of “leader” to only those vendors that fell into the top 20% of customer satisfaction scores. StepStone Solutions, grouped with other providers addressing global enterprises, achieved this distinction in every one of nine satisfaction categories, which included implementation satisfaction, service satisfaction, and product satisfaction.

The report is based on a detailed survey of more than 500 organisations of all sizes – from small-to-medium-sized businesses to globally distributed major corporations. Survey responses reflect more than 900 talent management implementations.

Bersin noted that: “The needs of global enterprises are very complex. Applications must support multiple languages, multiple currencies, and complex domain security. They must also be highly configurable to meet unique business needs and various geography requirements. Only a few talent management suites offer comprehensive support to accommodate complex global implementations today.”

“It’s very rewarding to have independent verification that we are doing a good job for our customers across all key customer satisfaction areas,” said StepStone Solutions Country Manager, Rolf Bezemer. “As the report makes clear, the key to customer satisfaction success is a depth of experience with a wide range of customers and the ability to deliver reliable, business-focused implementations on a global basis, backed up by great support and a strong product set.

1 ‘Talent Management Systems Customer Satisfaction 2010, Bersin & Associates.



About StepStone Solutions

StepStone Solutions helps businesses get increased performance from their people, helps them build and develop global talent pools, and helps people find new jobs that match their talents. Across the world thousands of organisations rely on StepStone every day to improve their business performance and talent development strategies while millions of people rely on StepStone to improve their careers. StepStone delivers world class technology and services for finding, recruiting, retaining, managing and developing talented people.

StepStone provides a complete set of Total Talent Management solutions. StepStone’s on-demand (SaaS) software and services enable organisations to implement efficient processes, including; attraction and hiring, post-hire talent management, performance management, compensation management, skills and competency management, career and succession planning, training and development management.

StepStone is a wholly-owned subsidiary of Germany-based publishing and media company Axel Springer AG. At the end of December 2009 more than 1,400 organisations, including many of the world’s leading businesses, use StepStone Solutions’ software and services. It operates in 17 countries and employs around 800 people. Its global customers include Aviva, Deloitte, Deutsche Telekom, Lufthansa, McDonald’s, Puma, ThyssenKrupp and Volkswagen.

For more information see: www.stepstonesolutions.com.
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Take the Talent Strategy Assessment at www.talentstrategyassessment.com

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StepStone helps businesses get more performance from their people, and helps develop global talent pools: attraction & hiring, talent & performance management, compensation management, skills & competency, succession planning, training & development.