New Program – ITSM-SOS™ Offers Complimentary Help to Troubled IT Service Management Projects

New program provides much needed and complimentary help for small to medium sized IT organizations considering, or actively pursuing, an ITSM transformation, and especially those using the IT Infrastructure Library (ITIL®) best practice framework.
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Stateline - Nevada - US

Jan. 25, 2010 - PRLog -- Stateline Nevada (January 22nd, 2010) – Service Management 101 and Engaged Consulting Inc., today announced the immediate availability of a new program designed to provide much needed and complimentary help for small to medium sized IT organizations considering, or actively pursuing, an IT Service Management transformation, and especially those using the IT Infrastructure Library (ITIL®) best practice framework.

If you are thinking of, or using a process improvement or capability maturity led approach to your IT Service Management project, have limited resources, or are concerned you may not know how your efforts relate to the interests and desired results of your customers – register for this program now – its free.

“Many of our members share common worries and frustrations about their IT Service Management (ITSM) efforts.  They express uncertainties for continual funding, the constant questioning of value and payback periods, issues with cultural alignment, technology confusion, and the investment in time and resources, while satisfying the business demands for results”, Mark A. Storace, CEO of the ITSM Professional Association.

“All are coming off a very tough year with regard to budgets and spending, and most admit 2010 will be a ‘make or break’ period for ITSM programs currently underway, and an increasingly harder sell for those embarking on such an initiative”, Mark continued.

The economic climate is forcing management to tighten budgets, eliminates discretional spending, and re-prioritizes investments.  IT Service Management (ITSM) projects rank as one of the most lengthy, resource intensive, and risky initiatives, and are being closely scrutinized and scrubbed from the perspective of customer, and bottom line relevant benefits.

“I see and hear of too many ITSM initiative either in trouble, or on the verge of getting there.  Others are about to commit resources and launch an ITSM initiative around Service Desk, Service Catalog or some other area, and designed on shaky ground”, Kenneth Gonzalez, Principal, Engaged Consulting.

Some industry leaders believe as many as 3 out of every 4 ITSM projects will either be dramatically scaled back, or abandoned in the near term due to the economic climate.  A higher percentage will fail to start, unless they deliver quickly by directly addressing one or more of the management imperatives of saving operational expense, improving alignment, increasing customer satisfaction, and doing more with less.  

“Service Management is a must do initiative for any IT organization.  Unfortunately, the impression I get is that the guidance many IT organizations pay good money for leaves them effectively ‘running around with scissors’, focused more on processes and best practices than customers.  The startling and inconvenient truth about many IT Service Management projects is that they fail the IT organization and the customer, and many of the smaller organizations find the effort and risks involved inhibitive”, Ian Clayton, Principal, Service Management 101.

The ITSM-SOS Program is designed to help rescue troubled ITSM initiatives and prevent them from causing serious or irreparable damage to both the IT and customer organizations, as well as steer prospective projects away from the pitfalls encountered by traditional ‘inside-out’ approaches.

About the ITSM-SOS Program
Yes, the program is complimentary to any organization that registers before January 31st, 2010.  For more information about signing up for the ITSM-SOS program visit the Service Management 101 website here:

About IT Service Management Professional Association (ITSMPa)
The ITSMPa mission is to be the advocate of every career minded IT professional interested in success as an IT Service Management professional by providing opportunities for personal growth through education, community building, leadership development and knowledge networking.

For more information on the ITSMPa, please visit, or contact Mark Storace, Tel: +1 (916) 801, 5494, Email:

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About Service Management 101
Service Management 101 provides consulting, education and web-based subscription services designed to assist service management professionals in the application of outside-in and lean thinking to design and operate an efficient, customer relevant service management system and service provider organization.
Source:Service Management 101
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Phone:775 580 8533
Tags:Itsm, Itil, Best Practice, Lean, Six Sigma
Industry:Computers, Banking, Healthcare
Location:Stateline - Nevada - United States
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