GN Netcom’s Gold Membership in Avaya DevConnect enhances value delivery to UC customers in AsiaPac

Development partnership by GN Netcom and Avaya to create innovative, IP-enabled Unified Communications applications for key contact centre and office markets in Asia Pacific
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Jan. 19, 2010 - PRLog -- SINGAPORE, 19 January 2010 – GN Netcom, global manufacturer of innovative headset solutions marketed under the Jabra brand, today announced it has been selected by Avaya, a leading global provider of business communications applications, systems and services, for Gold-level membership in the Avaya DevConnect program.

“Membership in Avaya’s developer community allows GN Netcom to develop deeper integration with Avaya platforms which will lead to an enhanced user experience,” said Chris Briglin, vice president of Strategic Alliances at GN Netcom. “Building on Avaya resources and GN Netcom’s innovative product development, customers in offices, contact centres and on the road will have a broader portfolio of compliance-tested solutions designed to meet their individual needs and budget requirements. GN Netcom is dedicated to enhancing the user experience by developing unique audio-end points that allow customers to appreciate the full collaborative value of Unified Communication; regardless of where they work or how they connect to the network.”  

“Development partners like GN Netcom are helping Avaya dramatically expand the options available to its customers,” said Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.”

Ralph Ede, managing director for Asia & South Asia, GN Netcom commented, “The deeper integration with Avaya platforms enhances the value we deliver to our customers in key contact centre markets in Asia, including the Philippines and India. Likewise, the Jabra portfolio of Avaya compliance-tested headset solutions strengthens both office and Unified Communications offerings for important commercial hubs such as Singapore and Hong Kong.”

GN Netcom develops a wide range of wireless and corded audio end-point solutions that are compatible with Avaya Unified Communications deskphones and software. Avaya customers can experience the full benefits of Unified Communication anytime, anywhere through easy-to-install, simple-to-use Jabra headsets and handsets that improve worker productivity and provide enhanced ergonomic comfort.

GN Netcom is a Gold member of the Avaya DevConnect program. Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies.  One example is Avaya AuraTM Application Enablement Services (AES)—a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.  Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.  

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

About Avaya
Avaya is a global leader in enterprise communications systems.  The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.  Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.  For more information please visit  For more information on the Avaya DevConnect program, visit

About GN Netcom
Through its Jabra brand, GN Netcom is a world leader in innovative headset solutions. With sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless headsets and speakerphones for mobile users and both wireless and corded headsets for contact center and office-based users. GN Netcom’s business activities also include its original equipment manufacturing (OEM) business. GN Netcom is a subsidiary of GN Store Nord A/S. For more information please visit

Issued by Professional Public Relations Singapore on behalf of GN Netcom

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Source:Professional Public Relations Singapore
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Tags:Headset, Call Centre, Unified Communications, Jabra, Avaya, Devconnect
Industry:Telecom, Technology
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