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Service USA Debuts Beyond Warranty Service Helping Firms Improve Margin and Provide Better Service
Program Leverages the Nationwide Strength of Service USA to Benefit Retailers
By: Service USA
“The Beyond Warranty Help Desk Service Card simplifies the entire service process for the customer,” said Brett Langlinais, Vice President of Sales and Marketing with Service USA Inc. “When a customer purchases the card and then registers it online, we can handle all of the warranty related support needs at a lower cost with convenient access to our nationwide technical team.”
Service USA will first try to troubleshoot the problem over the phone using their team of trained professionals. If this is unsuccessful, Service USA will provide the customer with service dispatch or depot repair services at greatly reduced rates.
“Many times our professional technical support help desk team can resolve the problem without the need of a service call,” Langlinais said. “However, if that is not successful, our phone team will then make recommendations for discounted technical support onsite or depot service ranging from 30 to 60 percent off market rates.”
Service USA can lower the cost of onsite service calls because it has a team of over 16,000 service technicians ready to assist and also can support the customer at one of eight different depot locations across the nation. They can also leverage the strength of their size to lower costs on any parts needed for the repair.
Service USA’s Beyond Warranty Help Desk Service Card program can be used for a number of goods including consumer electronics, HVAC services, home appliances, cell phones and even lawn and garden items.
For more information about the Beyond Warranty program visit www.serviceusainc.com.
About Service USA Inc.
Founded in July 2004, and incorporated in 2008, Service USA Inc. is a provider of outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services.
The firm also provides national and international service solutions for the consumer electronics industry, resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, internet service providers and field service program managers for businesses that support a high number of service events within their organization.
For more information about Service USA, please visit http://www.serviceusainc.com.
Will L. McCusker, J.D.
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