British Gas wins European call centre of the year

Nov. 13, 2009 - PRLog -- Call centre work is often demanding, and keeping an entire centre up to scratch can be a difficult and challenging task. Getting a large amount of people to work to the best of their ability can be difficult, but British Gas seems to have worked out how to do it. Their call centre in Cardiff has recently won European Call Centre of the Year. This prestigious award is judges based on many different aspects of a call centres work, encompassing training, quality and that extra special something that sets one centre out from the others. British Gas not only walked away with this top award, but also an award for Best Centre To Work For. The independent judging panel for these awards consist of highly experiences call centre managers and coordinators, who have worked their way through call centres similar to British Gas’, and know what makes a centre thrive. Cardiff beat some considerable competition to win these two awards, so what is it that makes them so special?

   British Gas has long invested in their people, and it shows in their centres. They provide ample opportunity for growth within the company, as well as encouraging their employees to get involved in activities, be it charity or sports based, outside of the centre as well. They provide many bonuses and incentives to their workers, including topping up their pay with optional schemes like healthcare insurance. Employees within the call centre are constantly encouraged to provide an excellent service, proving themselves not only to their employers, but also to the customers of British Gas. The success of the customer service within these centres is a large factor in British Gas’ continued success, and the growth of the company brings more jobs to this sector.

   This investment in people is not only good for the centre as a whole, but also for the area they work in. British Gas provides jobs for workers in Cardiff, the company has a good reputation and, especially in the current climate, a stable company brings stability for the workers. Call Centre work can be considered second rate to other jobs, but British Gas’ investment in their call centres has changed people’s views on them, not only increasing their potential workforce, but also raising the bar for other centres within South Wales. The amount of telecommunication centres in this area has risen sharply in recent years, largely due to investment from companies like British Gas, who are capitilising on the eager workforce in the area.

   One of the reasons British Gas has thrives so much, and one of the reasons they have won so many accolades, is the success of their recruitment strategies. To run a good centre, you need good people and British Gas have had much success in recruiting candidates perfect for their centre. As well as advertising on their own website and within the local press, they have an ongoing partnership with www.CardiffJobs.co.uk. This recruitment website has, for the last four years, advertised vacancies within the centre. Visited by over 3000 job seekers a day, www.CardiffJobs.co.uk have helped British Gas grab the attention of a brilliant workforce, helping to fill their call centre with lively, active workers. If the key to a good company is a good worker, the key to a good worker is good recruitment. Through their partnership with Cardiff Jobs, British Gas have increased their workforce, a decision which has only reaped benefits, as their recent awards show.

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Established in 2003, CardiffJobs.co.uk has grown to become the Number 1 job board, servicing the Cardiff and South Wales Area. We advertise more jobs, and process more online applications in South Wales than any other Jobs Board or recruitment site.