First Facilities Management application built on Microsoft Office and the Web launched

Oct. 20, 2009 - PRLog -- Benicia, CA. -  Crow Canyon Systems, announced CCS Service Request - Facilities, a service request tracking and asset management application which significantly increases productivity of Facilities department staff, optimizes maintenance activities and improves service levels to employees and customers.

Based on the award winning CCS HelpDesk, the new product leverages an organizations existing Microsoft Exchange, Outlook and Office environment. Facilities services such as housekeeping, maintenance, repairs, security and event scheduling can be requested through email, or an easy to use Outlook or Web form.   Depending on the type of request, CCS Service Request links to existing policies, documents and forms and attach them to the request ticket.  Once submitted the service request ticket is routed to the relevant service department where the request can be fulfilled or assigned.  The request is then tracked through to completion.  The application supports approvals, time tracking and service level reporting.  At the completion of the request process, the requester can asked to fill out a survey to rate level of service.

In many organizations requesting services is a manual process, taking employee time away from their primary job focus. Often an employee must look for forms, call or email the department and manually follow-up on the request.  Additionally service departments manually address requests and do not have an efficient way to track requests and service level performance.  CCS Service Request is a fast and simple way to automate service request management.  

“Many organizations already have MS Office, Outlook and Exchange.  This application leverages the power collaborative features of this platform to drive Facilities Management productivity” states Darrell Trimble, Partner of Crow Canyon Systems.  “Our early customers have deployed it quickly and have see immediate acceptance by its users.”

Available now, CCS Service Request provides customizable fields, notifications and logging options.   It leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security.  In addition, an Asset Management database built on MS Access is also available.  Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Service Request is priced from $495 and is be available now.  It is available for free 30-day trial at www.crowcanyon.com.

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About Crow Canyon Systems Inc.
Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft platforms. These applications bring order and increased service levels to the demanding world of employee and customer support. Headquartered in the San Francisco Bay area, Crow Canyon award-winning products are used in over 2000 organizations across 44 countries. CCS HelpDesk and CCS Service Request are available through Crow Canyon’s website at www.crowcanyon.com or through authorized partners worldwide.