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Follow on Google News | Microsoft CRM and xRMMicrosoft CRM can be applied to many different uses. xRM is the underlying platform that allows Microsoft CRM to be applied to any type of organisation and any type of relationship use.
By: Jamie Langdon xRM (Anything Relationship Management) is the natural evolution of CRM (Customer Relationship Management). In today’s dynamic business environment companies demand the ability to manage anything (X=anything) Every day countless business requests go unmet because line-of-business (LOB) applications do not get funded. Most organisations meet their business process automation needs through the development of custom applications or the acquisition of packaged applications. Often times these solutions do not fulfill every business requirement. Custom applications can be extremely expensive to develop and maintain. Research has identified that it will cost a company from seven to ten times more to develop a particular functionality than to purchase comparable functionality. The costs and risks associated with developing highly specialized LOB applications are truly prohibitive. Packaged applications, while easy to deploy, do not fit the business and can be very difficult to change once they are deployed. xRM offers an alternative and the best of both worlds; it accelerates the creation of LOB applications, and it makes it easy to modify existing applications in response to ever-changing business needs. Customers today have a wealth of capabilities at their disposal with the Microsoft Dynamics CRM platform including multi-tenancy, multi-currency, multi-lingual, role-based security, Windows Workflow Foundation, configurable data schema and UI, extensive BI and Office integration. These platform features alone would take many months or years to develop; this is even before tackling the application functionality development effort. xRM is more than a CRM product or service—it’ Pythagoras has recently used xRM to develop unique solutions for CRM in Education http://www.pythagoras.co.uk/ # # # Pythagoras is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses across a broad range of industries including Microsoft Dynamics CRM, Sage 200 and Sage CRM. http://www.pythagoras.co.uk End
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