New Report "The role of proprietary software in BPO" available through Aarkstore Enterprise

Sept. 15, 2009 - PRLog -- It seeks to demystify the convergence of IT and BPO through examples of IT and BPO service providers' use of proprietary software to support BPO services.

Table of Contents :  
"EXECUTIVE SUMMARY
In a Nutshell
A shift in approach
A convergence of software and services
Proprietary development versus platform transformation
Key findings
Leveraging existing IT skills
Platform development is selective
Platform transition is not always cost-effective
Process before platform
Control enables outcome-based pricing
Automation is a key focus
Openness and software asset reuse
A cloud BPO future with SOA and SaaS
Recommendations
Platform software should not be the focus
Reuse rather than recreate
Push vendors to prove IT efficiencies
Leverage partnerships in IT and BPO
Vendor examples
Overview
Atos Origin
Occupational health services
The ‘Cosmas’ platform
Capita
Registration and certification platform
Partner and build
Tata Consultancy Services
Platform BPO strategy
Diligenta platform transition
Infosys
IT-led value multipliers
Service-orientated BPO
Innovation Group
The repair claims service platform
Owning the ability to support rapid change
The need for a standards-based platform

List of Figures
Figure 1: The BPO Platform transformation model versus the Proprietary process-layer model

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