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Marketing To Wealthy Chinese: Not So Easy, But It Worth It.
While top luxury brands struggle to enter the Chinese market of luxury goods and services, it remains true that finding the adequate marketing strategy is difficult.
Champagne house Taittinger said it could make high-end sparkling wine in China but the market was not ready for it yet, while Lamborghini said the country’s tradition of luxury chauffeurs, bigger than sports driving, made expansion there a challenge.
Jeweller Van Cleef and Arpels, owned by Richemont, found it tough to get its brand message across, while watchmaker Parmigiani Fleurier worried about finding the right partners.
“The specific challenge about China is finding a Chinese company you can trust and who understands the luxury business,” the luxury watchmaker’s Chief Executive Jean-Marc Jacot said.
Taittinger said there were many places in China where it could consider making high quality sparkling wine - champagne can only be made in the northern French region - but Chinese palates were not accustomed yet to the pricey tipple.
Hermes, whose chic handbags are hand made in France, would consider making goods in China if it could find artisans to make original items, but said it suffered from counterfeiting there.
“Our image is strongly damaged by counterfeits. That is why we are fighting it like hell,” CEO Patrick Thomas said. “When they (in China) see a counterfeit, they think it is genuine.”
Counterfeits cost luxury groups hundreds of millions of euros in lost sales every year and imitations are becoming increasingly refined and sophisticated.
“The challenge in China is being able to explain to 1.3 billion people what your brand is about,” said Van Cleef & Arpels Chief Executive Stanislas de Quercize.
While the number of high-net worth individuals in China is set to continue to rise steadily, the bulk of the country’s population cannot afford upmarket Western brands.
But luxury groups agree that China, where consumers are very brand-conscious, will soon become the industry’s No. 1 market and this year will be one of the few emerging markets to enjoy growth.
“China will be one (of), if not the most important market in the middle, long run,” Scilla Huang Sun, who runs a $30 million luxury fund for Julius Baer, said.
“Chinese will not buy the very high end, like the Russians, but there are so many Chinese … (They) save a lot and it’s a huge country.”
Earlier this month, Bernstein said its proprietary survey of Chinese luxury retailers suggested “demand resilience through the first and second quarter of 2009, most notably for mega-brands with high brand recognition.”
China has become the number one market for LVMH’s Hennessy cognac and the world’s second largest for its fashion and leather goods maker Louis Vuitton.
For Lamborghini, it will overtake Italy as the second biggest market behind the United States in three to five years.
“They love what is coming out of Europe. What is European is something they want to possess,” CEO Stephan Winkelmann said.
Watchmaker Hublot, in China since January, plans to open 10 shops there by end-2009. By 2012, it would like to see China its third or fourth market after United States, Europe and Japan.
“I think there are a lot of people who comment on China as being pictured as the biggest premium market because they see the growth from a very tiny base to a very large base,” said Tom Purces, CEO of British luxury car firm Rolls Royce.
“We went from a handful of cars in China to over 100 cars there last year. That’s immense in a very short period … but I don’t believe that that growth will be sustained at that level.”
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The leading marketing agency for tourism & travel Industry targeting the affluent Chinese Outbound tourists. China Elite Focus builds high impact marketing campaigns on the Chinese web for luxury hotels worldwide, Incoming Tour Operators, Tourism Boards.