The Scheduling Manager Introduces Caller ID Module

Aug. 14, 2009 - PRLog -- Know Instantly Who Is Calling!

Thoughtful System’s unique Caller ID Module helps you manage your sales and marketing process more effectively! When a call comes in, you’ll see the number and name immediately on your screen.

Simply click the button, to view your caller’s information. (If the number is not matched to a number already in the database, click the Add button to add the record.)

All information about calls is stored in the database so you can see the data at any later time by viewing the Call Activity Log.

This saves time in dealing with new prospects as well as existing clients. It makes the process smoother, allowing you to concentrate on your clients' needs, rather than to the intricacies of your software.

Another cool feature: The Scheduling Manager’s Caller ID module will also record the start time and duration of each call. This applies also to outgoing calls. With this capability, you can have a ready record of all phone calls, so you can determine at any time what calls were made to (and received from) any client. You can also keep tabs on all outgoing calls from the office, to monitor all phone users and prevent employees from overusing phones for personal business.

Having all this information at your fingertips means that you can refine your sales process and maintain a high level of customer service, as calls are followed up in a timely manner, ensuring customer satisfaction.

One other thing: Some clients use the Caller ID Module to record whether employees have arrived at a particular location. They call in from a preassigned number and the phone number and caller ID appear on the screen, and are recorded in the database. A very useful way of tracking employees’ whereabouts.

The Caller ID Module is another cool feature of Thoughtful's Scheduling Manager Software, which was first developed for service businesses 22 years ago.

         Call us today at 1-800-759-2532 or 718-375-1186 to order the Caller ID Module!

# # #

About Thoughtful Systems, Inc. is a software development and consulting company, designing and manufacturing solutions for a wide range of businesses, with an emphasis on service business management software.
We at Thoughtful Systems have been involved in software development for various service industries for over 20 years. During that time, we have developed software for the home health, maid service, pest control, pool and spa, janitorial, carpet cleaning and other service industries to countries all over the world. Our flagship product, the Scheduling Manager, has been judged the leader in employee scheduling software by users and others in the computer software industry. Not only does our software excel at job scheduling, and team scheduling, but the other features we include in our service industry software also shine brightly when compared to the competition.