iRecept, a Virtual Receptionist / Virtual Call Center for Small Businesses and the Mobile Workforce

July 30, 2009 - PRLog -- BROOKLYN, NY – “We have seen it many times,” says Damian Parkins, Operating Manager / Sr. Telecom Specialist at PBX Interactive, LLC, “Many small business fail to realize the benefits an advanced telephony solution has to offer, or simply lack the need to house their own fully fledged phone system, since most if not all their employees are either mobile or telecommute.”  

iRecept is a Virtual Receptionist (auto attendant), and Virtual Call Center (automated call distributor) service from PBX Interactive, LLC, targeted at small to mid-sized businesses, and mobile workforce (field reps, telecommuters, etc…) that are still using Single or Multi-line phones and Cell phones or PDA’s, as their primary business telephone; and those simply in need of a Toll Free Number with a low cost Pre-Paid billing option.

“We tried to keep the solution as simple as possible for the end user,” said Damian. “We handle all configuration settings on our end; the end user simply fills out a web form to request changes.”  

The service is available in the United States, nationwide, with inbound calling from the United States and Canada. When the service is ordered it comes with a toll free number (vanity name based numbers are also available). “Our iVocal staff will professionally record your company greeting (free for the first), in an all digital studio run by our partnering company TekNiCe Muzik, http://www.teknicemuzik.com. TekNiCe Muzik also handles our custom music on hold / advertising on hold audio sessions. Clients can also upload their own greetings and recordings via the web setup form,” Damian added.

Other features of the service include low cost per minute rates, (just 5c per minute), multiple mailboxes with voicemail to email, simultaneous ringing of up to 10 phones, call queuing (a call center feature where callers wait in virtual line for the next available “agent”), low cost weekly and monthly pre paid recurred billing (as low as $10/week), and many more.  
Visit http://www.pbxinteractive.net/irecept  for more details.

Clients can stay up to date with their accounts through a real time web billing portal. See detailed reports of all data in an account, configure low balance reminders, and instant receive access to all invoices also available in a printable format.

Future planned features include, in-call transfer, fax to email, meet me conferencing, sms messaging, account configuration portal (for advanced users), and dial-ZERO live receptionist, where a caller can dial zero and connect immediately to our iRecept staff with the call answered professionally in the company name.

For More Information:
Web: http://www.pbxinteractive.net
Phone:  888.895.PBXi or 718.272.0206
Email:  info[at]pbxinteractive.net

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About PBX Interactive, LLC:

PBX Interactive, LLC is a New York City Metro area provider of enhanced telecommunications services. Established in 2003, they have been providing New York City Metro area clients with advanced TDM and VoIP phone system solutions and other telecom based offerings such as voice / data cabling, video conferencing, computer / network repair, virtual receptionists, virtual call centers, toll free numbers, and full phone system and telephone carrier consulting, for POTs lines, T1 / PRI, voice and data lines, VoIP Trunks, Business DSL and more.

They currently offer free phone system quotes with on-site surveys, and a ongoing 5 - 10% discount when signing up for a maintenance contract when a new system is purchased.