July 29, 2009
-- The mobile enquiry service via both the website, 118800.co.uk, and the call centre, 118800, has been taken down so technical work can be carried out to improve the service.
The high number of queries 118800 has received since launching have highlighted some technical glitches in the system. To ensure 118800 provides faultless customer service the decision has been made to temporarily suspend the service allowing for technical work to be completed.
All requests to be made ‘ex directory’ that have been sent to the service, via the website or text message, are being dealt with and these numbers will be made ex- directory. There will be no need to resend these requests to 118800. 118800 will begin taking further ex-directory requests as soon as the service is resumed.
118 800 apologies for any inconvenience this has caused callers and will release a further statement once the service is up and running at full capacity.
The landline directory service at 118800 is still operational.
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118800 - Mobile Phone Directory - connects people it does not give out mobile numbers.
For more information visit www.118800.co.uk/