Mindcrest Named Top Legal Process Outsourcer in Black Book 2009 Annual Survey

June 24, 2009 - PRLog -- Chicago, IL – Mindcrest, a pioneer and leader in legal services outsourcing today announced that it has been ranked at #1 on The Black Book of Outsourcing's prestigious “2009 Top 20 Overall Core Legal Services Outsourcing" list.  Mindcrest ranked ahead of all LPOs and finished atop 4,839 global outsourcing suppliers of various service lines and locations. Mindcrest has consistently been ranked in the top 5 since 2007.

For the first time in 2009, Brown-Wilson split its “Black Book of Outsourcing” into two separate Top 20 lists, Core Legal Services and Legal Administration Support Services.  The Black Book of Outsourcing defines Core Legal Services as attorney managed services in the areas of litigation support, contracts management, IP and trademarks, corporate governance and risk, and research and analytics. Legal Administration Support Services are defined as non-attorney and administrative services in the areas of staffing, billing and clerical/document services. The Black Book’s new approach makes perfect sense, as providing back office administrative support is quite different from assisting law firms and law departments with complex legal services,” said Ganesh Natarajan, Mindcrest’s President and CEO.

“The split was to distinguish core legal services providers (attorney services) from staffing and administrative service providers (non-attorney, administrative services” said Scott Wilson from the Brown-Wilson Group.

Brown-Wilson Group, a Data Monitor company, which authors The Black Book of Outsourcing (Wiley Publishers) surveys outsourcing users and C-level officers to gain a buy-side decision-maker perspective on the global services industry. After a stringent external auditing process, the client experience responses of nearly 24,000 buyer executives, more than half of them C-level executives, determined the 2009 Black Book of Outsourcing rankings.

“We take pride in providing outstanding service to clients,” added Natarajan. “The Black Book Survey is based on client satisfaction, so we are particularly gratified to be ranked at the top.”

For more information, please visit www.mindcrest.com.

About Mindcrest
Since 2001, Mindcrest has helped law departments and law firms improve the way they serve their clients and do more with less. The company offers a comprehensive portfolio of services, including document review and management, contracts management, legal analytics, compliance and legal research. These services are provided by more than 675 attorneys based in Chicago, New York, Washington, D.C., San Francisco, Mumbai and Pune. Through constant innovation and creative solutions that leverage technology to generate sustainable process improvements, Mindcrest continues to set the standard of excellence in the legal process outsourcing industry.

About Brown-Wilson Group, a Data Monitor Company
The research mission of Brown-Wilson Group, a Data Monitor Company, is to offer balanced, objective and unbiased organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. The company, based in Clearwater FL USA, measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

Black Book Methodology
The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users worldwide and available at www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 5, 2006. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0= deal breaking dissatisfaction and 10= overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.  

Contact:
Teju Deshpande
Tel:  312-467-9822
E-mail: teju.deshpande@mindcrest.com

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Since 2001, Mindcrest has offered a comprehensive portfolio of services, including document review and management, contracts management, legal analytics, compliance and legal research.