Autotask Corporation Announces Global Deal With Computer Troubleshooters

June 16, 2009 - PRLog -- EAST GREENBUSH, NY -- 06/15/09 --

According to CEO Chip Reaves, Computer Troubleshooters had invested in an internally-designed IT services application for some time, but with the growth of the franchise, and evolution of commercially-available applications, the franchise began to seriously explore alternatives.

"After considering many options," said Reaves, "we determined that Autotask was the best fit for our organization. Autotask is clearly the leading hosted software-as-a-service solution for IT Services Management, and the company behind the software is committed to ongoing improvements and advances in the technology."

As part of the agreement, Autotask has teamed up with CT to create a "Special Edition" of its Autotask® Go! product that will include a standardized configuration for all franchisees, along with some proprietary workflows and data critical to CT operations. In addition, CT franchisees who want more features or add-ons have the option to upgrade to Autotask® Pro at any time.

Beyond using the Autotask software to manage their own resources, franchisees will be able leverage the Autotask Outsource Management tools to share work and resources with fellow franchise locations. In addition, CT franchisees will have access to a private special interest groups within the online Autotask CommunITy, built into the software.

"We are thrilled to become the business operations platform of the world's largest computer service franchise," said Autotask CEO Bob Godgart. "By adding nearly 500 new IT service companies and thousands of new users to the Autotask Community, we continue to gain ground as the largest network of IT service providers on any hosted IT services platform."

Added Reaves, "For the Computer Troubleshooter franchisees, Autotask creates an opportunity to standardize our workflow and best practices and ultimately benchmark the most successful franchisees to use as the model for success."

Donald Marshall the UK National Franchise Director added " We are excited about this new initiative which will be rolled out in the UK as soon as the bespoke element is completed

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Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses. Launched in 1999, Computer Troubleshooters now has more than 475 franchises worldwide in more than 20 countries. For more info, visit www.comptroub.com.