New Supervisor Certification Offered by SilkWeb Consulting & Development

June 8, 2009 - PRLog -- Phoenix, Arizona – SilkWeb Consulting & Development understands that supervisors need practical knowledge and useful tools they can employ to ensure productivity, growth, and quality. SilkWeb online new supervisor certification  program covers topics relevant to newly promoted supervisors.

Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.

Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
Emotional Intelligence
Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.
Public Speaking
Public speaking is a skill important to just about anyone. This course focuses on the use of language, organization, delivery methods, and controlling anxiety. Several persuasion techniques are also
Team Dynamics
Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.

Virtual Teams
Although virtual teams are formed for the same reasons and encounter many of the same obstacles as traditional teams, the geographical distances between members create unique challenges that must be overcome for team success. This course explores the effectiveness, success factors, and communication techniques that enhance virtual teams in the workplace.

Online Courses Include
Each SilkWeb custom online course contains interactive elements, audio, quizzes, and activities. Before development begins, our e-learning consultants review your goals, needs, and student profile to determine the best approach.

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SilkWeb Consulting & Development offers web-based training and custom course development, business and education consulting, editing and writing services, career coaching including resume writing, instructional design, and much more.