Herts County Council stays connected with 24 hour network service and support

May 18, 2009 - PRLog -- Fibre Technologies Ltd (FTL) is partnering with Traxe Global Services (Traxe) to provide first line maintenance support to its installations on the Hertfordshire County Council cross-campus network. Traxe will provide a first line support service for the Coarse Wave Division Multiplexer (CWDM) equipment deployed by FTL to maximise capacity on the Council network, and will ensure commitment to delivery of a four-hour-to-site service level agreement to the customer.

By partnering with Traxe Global Services, Fibre Technologies’ customers can benefit from three tiered service levels, from which a support package can be created that is specific to an individual business' needs.  Tier one covers deployment, where customers can call upon a team of experienced engineers for assistance rolling out new technologies.  Those with existing networks can choose the network operation centre and fault management service (tier two) that helps customers manage their data traffic more efficiently.  The third tier offers first line network support for customers, maintaining and providing spares management and delivering round-the-clock assistance throughout the UK.

"As a service provider we see our partnership with Fibre Technologies as a natural fit," explains Paul Crofts, general manager at Traxe Global Services. "Both our companies agree on the same approach to customer service standards and we are confident this will lead to further successful customer wins."

Ian Hunt, managing director of Fibre Technologies, comments, "We are delighted to be able to provide ongoing peace of mind to Herts. County Council that their solution is fully supported.  Working with Traxe Global Services enables us to provide a round-the-clock support for our clients, whatever their specific need.  This contract demonstrates our ability to work together and deliver a total end-to-end package."

# # #

About Fibre Technologies

Fibre Technologies Ltd (FTL) enables companies to cope with the increasing demand for greater network bandwidth. Its fibre optic communication products and services allow telecommunications carriers, ISPs, universities and IT infrastructure providers to alleviate congestion in existing networks by providing innovative solutions that overcome capacity limitations.


About Traxe Global Services -
Traxe Global Services is a responsive, flexible, service-based company that specialises in the telecoms sector and is adaptable to other related markets. Operating for over ten years, Traxe provides Deployment and 24 x 7 Maintenance Support services to a multitude of blue chip clients across a broad spectrum of products.
http://www.traxeglobal.com/