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Follow on Google News | Asos’ MetaPack system shortlisted for Retail Week Technology AwardAsos have proved Supply Chain Excellence through their implementation and use of MetaPack for the management of their deliveries. The award is set to judge supply chain excellence through a new initiative that is delivering tangible results.
By: MetaPack MetaPack’s solution provided this and more. Their tangible results were vast and varied, from improvement in delivery times, increasing first time delivery success, automatic delivery status emails sent to customers reducing call-ins and dissatisfaction, and improved visibility for the customer care team. The real test of the system, though, was over the Christmas period where they experienced a 108% uplift in sales aided by the fact that they were able to take orders for Christmas until 4pm on Tuesday 23rd December. Through MetaPack’s improved delivery management efficiencies all orders were dispatched using the best available carrier by 9.30pm on 23rd December in readiness for an assured delivery before Christmas day. As Stuart Hill, Head of Customer Logistics explains, “Without the Metapack Delivery Manager solution many parcels may have missed their delivery promise and customer care would have had limited visibility to track the parcel on behalf of the customer.” MetaPack Limited 12-16 Laystall Street London, EC1R 4PF tel: (020) 7843 6861 fax: (020) 7843 6721 email: info@metapack.com http://www.metapack.com # # # MetaPack transforms your delivery service into a competitive advantage by reducing costs and improving service levels. We ensure that the complexity of using a multi-carrier network is made simple through automatic carrier allocation. End
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