Independent Research Study Rates Milan Express as a Top 10 Carrier

March 26, 2009 - PRLog -- Milan Express Co., Inc. announced today that a recent independent research study conducted by Mastio & Company has found that transportation service buyers give Milan Express quality ratings that exceed industry benchmarks. The 2008 Mastio & Company LTL Customer Value & Loyalty Benchmarking Report is the fourth edition of an in-depth survey that identifies and quantifies the perceptions and needs of LTL freight customers.  The 2008 study findings are based on interviews with 1,991 customers providing approximately 8,100 total observations.

The study identifies how customers choose which carrier to use and answers these types of questions:
• What factors are the most important drivers of customers’ carrier selection decisions and their perceptions of overall value and loyalty?
• How do customers perceive the overall value of your products and services relative to key competitors?
• How competitive is your position in the marketplace?
• Which carriers are the most vulnerable and which are strongest in their ability to gain and retain customers?
• What are the areas for improvement that will have the most impact on your ability to win and retain more business?
• What factors should be emphasized in marketing communications?   

Hundreds of less-than-truckload (LTL) carriers and freight forwarders were rated in the study, of which 41 had sufficient ratings to be included in the report. Milan Express was rated among the top 10 best overall carriers based on the final survey results.

“We are proud of the service quality that Milan Express employees provide to our customers each and every day that would allow us to receiving such high ratings,” said Tommy Ross, the company owner and chairman. “Since our humble beginnings over four decades ago, our goal has been to be a quality transportation partner by providing dependable service to our customers at a fair price. It appears that our customers generally agree that we have been successful in that goal.”  

Mastio & Company, based in St. Joseph, MO, is a market research and consulting firm that serves a worldwide clientele. They conduct numerous proprietary single-client and multi-client / syndicated studies on a yearly basis throughout the globe covering a wide range of industries. Mastio offers two main study types – benchmarking studies and market studies. For more information on Mastio, please contact them at 816-364-6200 or visit their Web site at www.mastio.com.

Milan Express, based in Milan, TN, is a proud and dedicated team of people who staff one of the most efficient and progressive transportation providers in the industry. Milan Express specializes in less-than-truckload (LTL), truckload, logistics, warehousing, consolidation and distribution services. The Milan Express transportation vision is clear – great service at an affordable price.

CONTACT:  David A. Kramer, President LTL Services, Milan Express
   Phone: (731) 723-3015 Fax: (731)-686-9858

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Milan Express, based in Milan, TN, specializes in less-than-truckload (LTL), truckload, logistics, warehousing, consolidation and distribution services. Visit us online at www.milanexpress.com for more information.