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Volante Systems, UBC Install State Of The Art POS Software Solution
Most school lunch software systems are inadequate for meeting the diverse needs of an environment such as the University of British Columbia. Now, after installing Volante's flexible POS solution, "Lunch Time" is no longer "Crunch Time" at UBC.
In the past, the technology linking all those venues was a plethora of different technologies and topologies, comprising of a mix of old style cash registers and rudimentary point of sale systems spread throughout the university on multiple subnets. The challenges of such a system are many. From inefficient data reporting, to complicated meal planning, from out of control wastage to long lines and delays in processing payments, UBC was desperate for an efficient and flexible enterprise system that could streamline operations. The goal was to implement one system that could not only save money, but also generate revenue, while managing the school’s many different residence meal plans at the same time. The system needed to be very reliable, and in real time.
Sean Lee, IT Manager at UBC, comments on the technological challenges UBC used to face. “The old POS system used to lump all the data together, and it was difficult getting reporting from all the different systems.” Lee explains. “We couldn’t isolate daily sales if polling wasn’t done regularly. And even then, daily sales were often tabulated manually.” In the past, data polling was a 30 minute affair through a dial up connection, which could only be done during a quiet period of the day, so as not to interrupt operations. Employee errors were often missed or not easily discernable. Without the ability to synchronize all that data quickly and easily, with an accurate data management system, UBC knew that it was leaving money on the table.
System reliability was also a great concern. With the old school lunch software system in place, system failure was common. “Processing 2500 students in an hour and a half used to cause database overload.” Says Lee. “Our old system had lots of hiccups.”
After exploring several possible point of sale systems, UBC decided on Toronto based Volante Systems. “In addition to being able to handle our diverse needs, we were also looking at significant savings on maintenance costs.” Says Lee. "That was important to us.” However, it was Volante’s flexibility that sealed the deal.
Volante is developed in pure Java. Java is the most flexible and state of the art programming language and is cross platform compatible and operates in multiple environments. The installation at UBC involves a mixed Windows/Linux topology, and includes wireless. The wireless POS feature is of particular interest to UBC, considering the size of the campus and the logistics of linking so many different venues. “Four or five of our locations are now wireless.” Says Lee. “This has benefited us a lot.”
Volante addressed all of UBC’s data reporting concerns. In the instance of poor data management, Volante offered clear and concise reporting with Data Synchronization.
Polling data involves selecting proper data then storing it in some sort of format. The data is then transferred using a protocol to a centralized location and stored. A process then retrieves the data on the server, interprets it and extracts it to a database. There are many different steps involved in data polling, meaning there are many steps where a problem can occur. Data is too important for any problems to occur. That’s where Data Synchronization steps in.
Data Synchronization eliminates all the steps of the middle layer by enabling databases to talk directly to each other. A single connection from Database 1 to Database 2 is established and outstanding data is sent asynchronously between them. Establishing a connection is a one step process thus eliminating any problems that can occur in-between. And because Volante is written in pure Java, all the information needed is generated in real time, quickly and easily.
“Volante has helped tremendously – everything is on demand and in real time.” Says Lee. “Having data in real time is a big deal to us. Synchronization is done every fifteen minutes. We can now see what our best sellers are, at any time of day. We can order food much more efficiently, and we can easily see what items aren’t selling too. We can also update menus on the fly.”
Businesses desperately need an enterprise POS system that won’t crash. Volante solves this problem in an innovative way - by utilizing peer-to-peer technology.
Volante is not based on the traditional Server/Client model. Volante’s peer-to-peer system is designed to allow all terminals to work independently, ensuring continuous operations even in the event of a network or host computer failure. Peer-to-
“We’ve had Volante in place for three years and no data has ever been lost.” Says Lee. “I can’t say the same thing for the old system.”
This is because of Volante’s Redundancy Management System. Once data is entered into the system, its integrity is immediately protected. With other POS systems, server failure leads to an entire system crash, bringing operations to a halt. However, Volante’s unique implementation allows all terminals to be connected yet function independently, ensuring that business will continue to run smoothly in the event of a terminal or server failure. Few, if any, POS systems on the market today offer this “fault tolerant” solution.
Another reason that UBC chose Volante Systems was its ability to do more than basic point of sale. UBC also utilizes Volante by monetizing its student ID cards. By monetizing ID cards that are already in place, UBC is able to manage it’s residence Meal Plan program much more effectively. UBC had faced many challenges in being able to accommodate its different meal plans. Now, students simply have to swipe their ID cards in order to pay for meals in any of UBC’s numerous food and beverage venues. Sean Lee elaborates. “ID cards are dining membership cards, they now have unlimited buying potential. Anyone can add money to his or her ID cards at any POS terminal. This is really efficient.”
Volante’s integrated debit and credit feature has also proven to be very useful. “Integrated debit and credit has really increased productivity.”
“Volante is doing a fine job handling our complex environment. “ Says Lee. By taking enterprise management software to new levels, Volante is proof that other lunch software systems are simply old school.
For more information, visit http://www.volantesystems.com.
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About Volante Systems: Since 1993, Volante Systems has been providing open standards, point of sale software solutions to the hospitality industry. Volante is the perfect POS software choice for venues requiring a flexible yet comprehensive enterprise POS solution.
Page Updated Last on: Sep 03, 2008