Aug. 29, 2008
-- Vending machines positively contribute to a company’s level of effectiveness and output. When they break down, it is important to ensure that they are mended and back in effective service as soon as possible.
Vending companies often talk about ‘first time fix’ rates – this is a measure of on-site repair effectiveness. When a KLIX (http://
klix/en-GB/) machine goes wrong, there is there a dedicated telephone support line where you can talk to a real person. These people are directly employed by Mars Drinks and therefore understand exactly how the machines work – the majority of issues can be fixed there and then. If they can’t help over the phone, there is an average of under eight (working) hours response time for a Mars Drinks technician (http://
to visit your workplace to sort out the problem. And as they are highly trained, and carry almost all the spare, replacement parts in their vans, 97% of the machines are fixed first time!
To find out more about how Mars Drinks can help your organisation with drink vending systems, call: 0800 0323 444 or visit the Mars Drinks website (http://www.marsdrinks.co.uk/default.aspx