Wal-Mart Tops in Customer Service

July 29, 2008 - PRLog -- Customer service is extremely important in today’s competitive marketplace. Good customer service can make or break an operation. All operations have to maintain excellent customer service in order to build solid employee and customer relationships.

While, most consumers complain about bad customer service, this should not be generalized for all operations. There are companies that have earned reputations for having astounding customer service.

In a recent survey, over 1,400 Canadians were asked “Which company do you think has the best customer service?”

While there were a variety of responses, 8.4% of those surveyed could not indicate a company that they felt offered the best customer service.

Although there was no clear leader, Wal-Mart was a popular response with 4.5%. This was followed closely by Sears (2.7%), Nordstorm (2.5%), and Costco (2.4%).

The top companies chosen were:
§Wal-Mart
§Sears
§Nordstorm
§Costco
§Apple
§Home Depot
§Safeway
§Telus
§Starbucks
§Target

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